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Client Success Account Manager

4 months ago

Boynton Beach, United States Tiny Rhino Group Full time
Job DescriptionJob DescriptionSalary: $50k-$60k; DOE

Job description


Client Success Account Manager

FLSA: Full-Time | Salaried; Exempt

Reports to: Director of Client Success

Expected Comp Range: $50k-$60k plus bonus/ DOE


Note: This is a future opening. The targeted date of hire will be June 24th, 2024. The application review process will begin in by mid-May. 

Remote; Ideal Location: (AL, GA, FL, CO, NJ, KS, MS) - All Locations will be considered.


Overview:

tinyRHINO, a fast-growing digital marketing company in South Florida, is searching for an experienced marketing growth manger with a high level of energy to act as the first point of contact for the organization. The Account Manager will work directly with the Director of Client Success and will be responsible for performing administrative and technical support to company clients. The ideal candidate is proficient in social media, highly organized and self-motivated, and capable of managing a diverse workload and prioritizing tasks in a fast-paced environment. This is an excellent opportunity to be part of a growing, dynamic, and creative team.


If YOU meet the following criteria, we would LOVE to hear from you:

  • YOU are a seasoned ROCK-STAR with extensive dental management experience;
  • YOU love to coach and drive adoption for clients; helping them scale their dental practice;
  • YOU love processes, systems, and procedures; and have the skills to help improve those;
  • YOU deliver exceptional work, with superior communication and exemplary work ethic 


If this is YOU, keep reading :) 


Primary Objectives:

  • Provides high level oversight to assigned company clients
  • Manage client onboarding process
  • Monitor client metrics to ensure efficiency of campaigns and their process
  • Provide technical support to all clients and direct all communication accordingly


Key Responsibilities:


  • Ensure clients fully understand our systems and workflow processes to effectively implement them into their daily routines, driving successful campaigns and ROI.
  • Prioritize client relationships as the highest priority, fostering trust and open communication.
  • Conduct monthly call evaluations for clients, providing constructive feedback and valuable coaching tips.
  • Maintain a high level of client communication, promptly addressing any questions or concerns.
  • Prioritize regular touch points with doctors/practices to strengthen relationships and identify opportunities for growth and upsell.
  • Demonstrate a commitment to going above and beyond to provide exceptional client support.
  • Monitor campaign performance and proactively suggest optimizations to improve results.
  • Provide technical support to all clients and direct all communication accordingly, ensuring prompt resolution of issues.
  • Hold clients accountable through coaching and training sessions and ensure implementation of our Best Practices model into the practice’s daily workflow. 
  • Lead comprehensive and interactive client training sessions via Zoom to ensure clients have a comprehensive understanding of our platform and best practices. 
  • Lead comprehensive onboarding processes for all new clients.
  • Ensure clients' goals and objectives are understood and set up for success.
  • Educate clients on best practices and how to maximize campaign results. 
  • Ensure consistent use of company brand and language in all client communications.
  • Proficiency in utilizing Asana and HubSpot platforms for efficient client project management.


Skills and Abilities: 

  • Proficient at using Microsoft Office (Outlook, Word, Excel, etc.)
  • Positive can-do attitude 
  • Excellent customer service/people skills
  • Attention to detail and follow-up are a must
  • Great at multitasking, prioritizing responsibilities, and time management
  • Participate in education opportunities to improve skills and add efficient/effectiveness
  • Effective verbal skills in all communication
  • Great interpersonal skills to interact with clients and to maintain a smooth-running team environment throughout the office
  • Ability to demonstrate problem-solving skills including the following: conflict resolution, problem identification, problem resolution, decision-making, etc.


Requirements:

  • Bachelor's Degree; Business, Management, or similar; highly preferred. 
  • 10+ years of dental experience, with practice management preferred.
  • Proven experience in client management or account management roles, required. 
  • Excellent communication skills, both verbal and written.
  • Strong analytical and problem-solving abilities.
  • Ability to multitask and prioritize tasks effectively.
  • Familiarity with marketing campaigns and performance metrics.
  • Proficiency in using project management and CRM software.
  • Detail-oriented and committed to delivering high-quality work.
  • Demonstrated ability to build and maintain positive client relationships.
  • Ability to thrive in a fast-paced, deadline-driven environment.


Full-time Benefits to Include:

  • Medical, Dental, Vision
  • Excellent Work Culture and Growth Opportunities
  • PTO
  • Excellent Compensation w/ Bonus 
  • Holiday Pay


If selected for an interview, the following process would closely outline a tentative schedule:

  • Meet with Director of Operations if selected after meeting our pre-screening process
  • Meet with Director of Client Relations & Peer Interview
  • Possible Hiring Assessment/Working Interview 
  • Final Interview with HR
  • Offer (background screening/employment references included)


Tiny Rhino Group is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We value and embrace the diversity and inclusion of all team members


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