Current jobs related to Front Desk Supervisor - Kissimmee - Westgate Resorts

  • Front Desk Supervisor

    3 months ago

    Kissimmee, United States Westgate Resorts & Spa Full time

    As a Front Desk Supervisor, you will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort. Supervise and train front desk agents to deliver top-notch customer service and oper Front Desk, Supervisor, Operations, Hotel

  • Front Desk Supervisor

    2 weeks ago

    Kissimmee, Florida, United States Westgate Resorts Full time

    Job Title: Front Desk SupervisorWestgate Resorts is seeking a skilled Front Desk Supervisor to lead our front desk team and ensure every guest's journey begins and ends with a positive and memorable impression of our resort.Key Responsibilities:Supervise and train front desk agents to deliver top-notch customer service and operational excellence.Handle guest...

  • Front Desk Supervisor

    2 weeks ago

    Kissimmee, Florida, United States Westgate Resorts Full time

    Job OverviewWestgate Resorts is seeking a highly skilled Front Desk Supervisor to lead our front desk team and ensure every guest's journey begins and ends with a positive and memorable impression of our resort.Key ResponsibilitiesSupervise and train front desk agents to deliver top-notch customer service and operational excellence.Handle guest inquiries,...

  • Front Desk Supervisor

    2 weeks ago

    Kissimmee, Florida, United States Westgate Resorts Full time

    Westgate Towers Resort is seeking a skilled Front Desk Supervisor to lead our front desk team and deliver exceptional guest experiences. As a key member of our hospitality team, you will be responsible for supervising and training front desk agents to provide top-notch customer service and operational excellence.**Key Responsibilities:*** Supervise and train...

  • Front Desk Team Lead

    3 weeks ago

    Kissimmee, Florida, United States Westgate Resorts & Spa Full time

    Front Desk Supervisor RoleWe are seeking a skilled Front Desk Supervisor to lead our front desk team at Westgate Resorts & Spa. As a key member of our operations team, you will be responsible for ensuring every guest's journey begins and ends with a positive and memorable impression of our resort.Key Responsibilities:Supervise and train front desk agents to...

  • Front Desk Operations Manager

    2 weeks ago

    Kissimmee, United States Maingate Lakeside Resort Full time

    Job OverviewWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Maingate Lakeside Resort & Millennium. As a key member of our front office operations, you will play a vital role in ensuring the smooth and efficient management of our front desk, reservations, and night audit functions.As a Front Desk Supervisor, you will...

  • Front Office Supervisor

    4 weeks ago

    Kissimmee, United States Delta Hotels Celebration Orlando Full time

    Description The hotel front office supervisor manages the front desk staff and operations at a hotel, motel, or other hospitality setting. They are responsible for ensuring that guests receive excellent customer service and that the front desk runs smoothly. Responsibilities •Greet guests, respond to inquiries, and resolve complaints •Monitor check-ins,...

  • Front Office Supervisor

    2 weeks ago

    Kissimmee, United States Delta Hotels Celebration Orlando Full time

    bJob Title:/b Front Office SupervisorbrbrbJob Summary:/bbrbrThe Front Office Supervisor is responsible for managing the front desk staff and operations at Delta Hotels Celebration Orlando. This role ensures that guests receive excellent customer service and that the front desk runs smoothly.brbrbKey Responsibilities:/bbrbr* Greet guests, respond to...

  • Front Desk Manager

    2 months ago

    Kissimmee, United States Marriott Full time

    Additional Information Bonus Eligible Job Number 24156939 Job Category Rooms & Guest Services Operations Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in...

  • Front Desk Manager

    3 weeks ago

    Kissimmee, United States Marriott Full time

    Additional Information Bonus Eligible Job Number 24156939 Job Category Rooms & Guest Services Operations Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front...

  • Front Desk Agent

    2 weeks ago

    Kissimmee, United States Westgate Resorts & Spa Full time

    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. As a Front Desk Agent, you will:Greet, register, and assign rooms to guests durin Front Desk, Agent, Reservations, Hotel

  • Front Desk Agent

    6 months ago

    Kissimmee, United States Westgate Resorts & Spa Full time

    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. As a Front Desk Agent, you will:Greet, register, and assign rooms to guests. Issu Front Desk, Agent, Reservations, Hotel

  • Assistant Front Desk Manager

    1 week ago

    Kissimmee, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing...

  • Front Desk Manager

    2 weeks ago

    Kissimmee, Florida, United States Marriott International Inc Full time

    Job Title: Front Desk ManagerMarriott International Inc is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.Key Responsibilities:Manage day-to-day front office operations, ensuring...

  • Front Desk Associate

    1 month ago

    Kissimmee, Florida, United States Daily Management Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Daily Management Inc. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.Key ResponsibilitiesProvide top-notch...

  • Front Desk Operations Manager

    1 week ago

    Kissimmee, United States Maingate Lakeside Resort Full time

    Job SummaryThe Front Office Supervisor plays a crucial role in ensuring the efficient management of the front office operations at Maingate Lakeside Resort. This includes overseeing the Front Desk, Reservations, and Night Audit teams to maintain high standards of service and quality. The ideal candidate will have a proven track record of leadership and...

  • Front Desk Representative

    2 weeks ago

    Kissimmee, Florida, United States Davidson Hospitality Group Full time

    Front Desk Agent RoleAt Davidson Hospitality Group, we're seeking a skilled Front Desk Agent to join our team. As a key member of our guest services team, you'll be responsible for delivering exceptional customer experiences.Key Responsibilities:Welcome and greet guests with a warm and friendly attitude, setting the tone for a memorable stay.Efficiently...

  • Front Desk Representative

    6 days ago

    Kissimmee, Florida, United States Davidson Hospitality Group Full time

    Key Responsibilities:As a Front Desk Agent at Davidson Hospitality Group, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests. This includes greeting and welcoming guests with a warm and friendly attitude, efficiently handling check-in and check-out procedures, and providing information about...

  • Front Desk Representative

    4 weeks ago

    Kissimmee, Florida, United States Melia Orlando Celebration Full time

    Front Desk Agent Job DescriptionMeli Orlando Celebration Hotel is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Check-in and Check-out: Process guest...

  • Front Desk Manager Position

    3 weeks ago

    Kissimmee, Florida, United States Marriott Full time

    Job SummaryAs a Front Desk Manager at Marriott, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and leading a team of front desk staff. This is an exciting opportunity to join a dynamic team and contribute to the success of our hotel.Key ResponsibilitiesManage the front desk team,...

Front Desk Supervisor

2 months ago

Kissimmee, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

Pay rate: $18 / hour - Use our Daily Pay benefit and get access to your pay as you need it. 

Westgate Towers Resort in Kissimmee, Florida, offers you the ideal opportunity to welcome guests to our tropically landscaped property near world-famous theme parks and help them enjoy a truly memorable vacation getaway. An incredible work environment, Westgate Towers Resort features an array of onsite amenities and direct access to all amenities at Westgate Vacation Villas and Westgate Town Center such as the state-of-the-art Ship Wreck Island Water Park.

Job Description

As a Front Desk Supervisor, you will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort.

  • Supervise and train front desk agents to deliver top-notch customer service and operational excellence.
  • Handle guest inquiries, complaints, and requests promptly and professionally, ensuring a high level of guest satisfaction.
  • Oversee daily front desk operations, including check-in/check-out processes, room assignments, and reservation management.
  • Schedule and manage front desk staff, ensuring adequate coverage at all times.
  • Monitor and manage financial transactions, including room charges, payments, and cash handling.
  • Serve as the primary point of contact for front desk-related issues, facilitating effective communication between departments.
  • Conduct regular audits of front desk procedures and performance to ensure adherence to company standards and policies.
  • Address and resolve any operational or guest issues that arise, implementing solutions and preventing recurrence.
  • Assist with special requests, such as making restaurant, transportation, or entertainment reservations and arranging tours.
Qualifications

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

  • Proven experience in a supervisory role within the hospitality industry, preferably at the front desk.
  • Strong leadership skills with the ability to motivate and manage a team effectively.
  • Excellent customer service skills, with a focus on creating a welcoming and positive environment for guests.
  • Exceptional organizational and multitasking abilities, with a keen eye for detail.
  • Strong written and verbal communication skills, capable of interacting with team members and guests at all levels.
  • Proficiency in hotel management software and front desk operations.
  • Ability to lift up to 15lbs and stand for long periods.


Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.