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Sales Administrative Supervisor

2 months ago

Willow Grove, United States Answernet Inc Full time
Job DescriptionJob Description

Work Hours: 9 am - 6 pm EST Monday through Friday
Pay Scale: $18-20 an hour
Benefits available for FT employees after 60 days
Job Type: Full-time

Company Overview
We are a full-service provider of outbound, inbound, and automated call center and business process outsourcing (BPO) services. Our global footprint includes a combination of brick-and-mortar contact centers and virtual teams, offering the broadest selection of services and experience in the market.

Job Summary
In this position, you will be responsible for supervising our Front Desk Sales Administrative team, greet visitors, and performing various administrative duties. Strong organizational skills, attention to detail, and the ability to multitask are essential for success in this role.

Job Description
• Supervise Sales Administrators (schedule, adherence, training, and coaching)
• Supervise and assist in handling inbound corporate office phone calls and website chat requests
• Facilitate various sales reports
• Ensure timely and accuracy of mail & package processing
• Assessing daily operational needs.
• Create and supervise daily schedules for all front desk employees.
• Capturing sales lead information via web forms, phone calls, and chat requests with timely and proper sales assignments.
• Various administrative and sales duties as assigned
• Compiling, summarizing, and distributing weekly reports.
• Identifying and distributing e-faxes to the appropriate people.
• Act as a backup for all front desk responsibilities.

Required Qualifications:
• Ability to work in-office Monday through Friday (this is not a remote position)
• Excellent verbal, writing, grammar, and communication skills
• Proficient in Microsoft Office – Excel & Word a must
• Experience with G-suit & CRMs
• Strong computer and Internet skills
• Great problem-solving and critical-thinking skills
• Project coordination experience a plus
• Strong attention to detail
• Previous supervisor experience preferred
• High School equivalent or better