Associate OneSource Service Support Specialist

2 months ago

West Point, United States VALIDATION ASSOCIATES LLC Full time
Job DescriptionJob DescriptionMerck (West Point) - Customer Site PA

Job Description: Job Description Summary The purpose of this position is to help ensure complete customer satisfaction with by providing first level support to customers contacting OneSource Support Services. This is a full-time remote position.
Primary Responsibilities

General Customer Support:
As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer, or reassignment path, achieving resolution and customer satisfaction.

Service Scheduling and Processing:
Monitor & respond to customer requests ensuring effective communication
Process requests for equipment service
Schedule regular maintenance and record all event activities in applicable CMMS
Communicate timely program information to selected service providers to ensure satisfactory delivery of services
Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and dispatch, accordingly, coordinating scheduling meeting customer requirements.
Follow up on service events to confirm the event has been completed and the customer is satisfied.
Utilize applicable CMMS, to capture pertinent detail regarding the event.
Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
Work with service delivery team to ensure service delivery goals are met
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Coordination:
Responsibility to provide visibility to accuracy of data in comparison to process, metrics and KPI
Presentation of results to manager
Point of escalation within the Customer site teams
Point of contact within the team to share and implement best practice & training opportunities

Communication:
Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
Communicate timely program information to selected service providers to ensure satisfactory delivery of acquired services and materials.
Discuss troubleshooting/repair situations with service providers or customers, in a professional, cost effective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
Monitor open requests, working to achieve closure, and meeting metrics requirements.
Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customers satisfaction.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job at any time.

Basic Requirements:
Associate Degree and 2+ years of experience in a team-based customer service environment OR High School Diploma with 4+ years of experience
Microsoft Office experience, including MS Outlook
Excellent verbal and written communications skills

Preferred Qualifications:
High level of commitment to the customer.
Ability to work effectively in a team and individually; organized with great time management skills.
Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max, and Maximo experience desirable.
Exceptional Analytical skills
Excellent Excel skills
Open to change
Open to Technological offerings
Self-motivated individual with strong follow-up skills

  • Associate OneSource Service Support Specialist

    2 months ago

    West Point, United States Russell Tobin & Associates Full time

    What are we looking for in our Associate OneSource Service Support Specialist ? The Scientific Team at Russell Tobin & Associates is supporting a world-class organization that has an opening for Customer Support Specialist near West Point, PA!   Responsibilities: Refer customers to the appropriate internal professionals to ensure...

  • Customer Support Specialist

    1 week ago

    West Point, Pennsylvania, United States VALIDATION ASSOCIATES LLC Full time

    Job OverviewAt VALIDATION ASSOCIATES LLC, we are seeking a dedicated professional for the role of OneSource Service Support Associate. This position is pivotal in ensuring that our customers receive outstanding support and satisfaction through our OneSource Support Services.This is a full-time remote opportunity.Key Responsibilities:Direct customers to the...

  • OneSource Service Support Associate

    1 week ago

    West Point, Pennsylvania, United States VALIDATION ASSOCIATES LLC Full time

    Job OverviewAt VALIDATION ASSOCIATES LLC, we are seeking a dedicated individual for the role of OneSource Service Support Associate. This position plays a crucial role in ensuring optimal customer satisfaction by providing initial assistance to clients reaching out to our support services.This is a full-time remote opportunity.Key Responsibilities:Direct...

  • Junior OneSource Service Coordinator

    1 week ago

    West Point, Pennsylvania, United States Russell Tobin & Associates Full time

    Russell Tobin & Associates is currently looking for an Associate OneSource Service Support Specialist to join a dynamic team.Key Responsibilities:Direct customers to suitable internal experts for effective issue resolution.Manage and process service requests efficiently.Oversee and respond to customer inquiries promptly.Facilitate regular maintenance and...

  • Associate OneSource Service Support Specialist

    1 month ago

    West Point, United States Russell Tobin Full time

    Job DescriptionJob DescriptionThe Scientific Team at Russell Tobin & Associates is supporting a world-class organization that has an opening for Customer Support Specialist near West Point, PA! Responsibilities:Refer customers to the appropriate internal professionals to ensure effective escalation, transfer, or reassignment, achieving resolution and...

  • Peer Support Specialist

    16 hours ago

    West Point, Mississippi, United States Community Counseling Services, Inc. Full time

    Job SummaryCommunity Counseling Services, Inc. is seeking a highly motivated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in supporting individuals with mental illness in their recovery journey.Key ResponsibilitiesProvide transition services to individuals with mental illness, utilizing...

  • Customer Service Support Specialist

    3 days ago

    West Bridgewater, United States Premium Guard Inc. (PGI) Full time

    JOB SUMMARY The Customer Service Support Specialist is responsible for providing exceptional technical support to our customers. This role involves answering product inquiries, troubleshooting first-level issues, and escalating second-level issues to the product management team. The Customer Service Support Specialist will provide our customers timely and...

  • Customer Service Support Specialist

    6 days ago

    West Bridgewater, United States Premium Guard Inc. (PGI) Full time

    JOB SUMMARYThe Customer Service Support Specialist is responsible for providing exceptional technical support to our customers. This role involves answering product inquiries, troubleshooting first-level issues, and escalating second-level issues to the product management team. The Customer Service Support Specialist will provide our customers timely and...

  • Technical Support Specialist

    4 weeks ago

    West Point, United States Highline Services LLC Full time

    Job DescriptionJob DescriptionJob Summary:The Technical Support Specialist is responsible for providing technical support, issue resolution and training to our customers.Duties/Responsibilities:Maintain a working knowledge of our Broadband operation and provide technical support to users. Work with various departments to complete customer requests or resolve...

  • Service Support Specialist

    1 week ago

    Stevens Point, Wisconsin, United States Dahl Automotive Full time

    At Dahl Automotive, we prioritize our workforce above all else. Our commitment to fostering a supportive culture and providing career advancement opportunities is unwavering. As part of our mission to keep individuals mobile, we are excited to welcome you to a pivotal role within our organization, where we will support and challenge you on your journey to...

  • Technical Support Specialist

    4 weeks ago

    West Point, United States Highline Services LLC Full time

    Job DescriptionJob DescriptionJob Summary:The Technical Support Specialist is responsible for providing technical support, issue resolution and training to our customers.Duties/Responsibilities:Maintain a working knowledge of our Broadband operation and provide technical support to users. Work with various departments to complete customer requests or resolve...

  • Client Support Specialist

    1 week ago

    High Point, North Carolina, United States The LaSalle Group Full time

    Are you an organized, detail-focused professional with a commitment to customer satisfaction? The LaSalle Group is currently seeking a Client Support Specialist to enhance our dynamic team. The Client Support Specialist will act as a primary contact by responding to incoming inquiries from various clients regarding healthcare benefits, life insurance...

  • Practice Support Associate

    3 months ago

    West Islip, United States Catholic Health Service Full time

    Overview: As a Practice Support Associate for Catholic Health, you will be responsible for a variety of clerical duties to help facilitate the daily functions of the Physician Practice. Job Details: Spanish/English Bilingual Preferred Responsibilities: Answering phones Scheduling appointments Handling physician correspondence Preparing patient charts...

  • Healthcare Support Specialist

    1 week ago

    West Islip, New York, United States Catholic Health Service Full time

    Position Overview:As a vital member of the healthcare team, the Unit Support Associate plays a crucial role in ensuring the smooth operation of our medical facility.Key Responsibilities:- Assist in providing high-quality patient care and support services.- Collaborate with healthcare professionals to enhance patient experiences.- Maintain a clean and...

  • Customer Service Specialist

    1 day ago

    West Point, Georgia, United States Highline Services LLC Full time

    Job DescriptionJob Summary:The Technical Support Specialist is responsible for providing technical support, issue resolution and training to our customers.Duties/Responsibilities:Maintain a working knowledge of our Broadband operation and provide technical support to users. Work with various departments to complete customer requests or resolve...

  • Unit Support Associate

    1 week ago

    West Islip, United States Catholic Health Service Full time

    Overview Good Samaritan University Hospital is a 537- bed (including 100 nursing home beds) teaching hospital and a member of Catholic Health. With almost 900 physicians on staff, and a level II Trauma Center, we care for well over 100,000 patients annually across the south shore of Long Island. Our reputation for excellence is built on great choices and...

  • IT Support Specialist

    4 days ago

    West Chester, Pennsylvania, United States Beacon Hill Full time

    Position Overview:As an IT Support Specialist, you will be an integral part of our team at Beacon Hill, providing essential support for various associate technologies and business applications.Key Responsibilities:Assist in managing service desk tickets and provide helpdesk support for both cloud-based and on-premise solutions.Collaborate closely with IT...

  • Healthcare Support Specialist

    1 week ago

    West Islip, New York, United States Catholic Health Service Full time

    Position Overview:As a vital member of the healthcare team, the Unit Support Associate plays a crucial role in ensuring the smooth operation of patient care services.Key Responsibilities:- Assist nursing staff in delivering high-quality patient care.- Facilitate communication between patients and healthcare providers.- Maintain a clean and organized...

  • Peer Support Specialist

    6 days ago

    West Orange, United States Mental Health Association Full time

    Job DescriptionJob DescriptionThe Mental Health Association is seeking Peer Support Specialist for our new program, 988 Mobile Crisis Outreach Team, operating out of Essex county.  The 988 Mobile Crisis Outreach Response program will respond to adults (18 and above) in nonlife-threatening situations who have contacted the 988 Suicide and Crisis...

  • Customer Service Specialist

    4 weeks ago

    West Palm Beach, United States Service Experts Full time

    OverviewWe are looking for a part time Customer Service Specialist, hours are 4:00-9:00PM, and Sat or Sun 7:00-2:00 or 2:00-9:00Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for...