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Associate OneSource Service Support Specialist
1 month ago
What are we looking for in our Associate OneSource Service Support Specialist ?
The Scientific Team at Russell Tobin & Associates is supporting a world-class organization that has an opening for Customer Support Specialist near West Point, PA
Responsibilities:
- Refer customers to the appropriate internal professionals to ensure effective escalation, transfer, or reassignment, achieving resolution and customer satisfaction.
- Service Scheduling and Processing
- Monitor and respond to customer requests, ensuring effective communication.
- Process requests for equipment service.
- Schedule regular maintenance and record all event activities in the applicable CMMS.
- Communicate timely program information to selected service providers to ensure satisfactory delivery of services.
- Ensure response times meet requirements identified in the customer Statement of Work and Service Level Agreement.
- Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ, and validation) and dispatch accordingly, coordinating with customer requirements.
- Follow up on service events to confirm completion and customer satisfaction.
- Utilize applicable CMMS to capture pertinent detail regarding the event.
Requirements:
- Excellent verbal and written communication skills.
- Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max, and Maximo experience desirable.
Education:
- Associate Degree and 2+ years of experience in a team-based customer service environment OR High School Diploma with 4+ years of experience.
Additional Details:
- Hybrid position: 2-3 days a week
- Position type: 3 months contract with possible extension
- Pay rate: $21-$24/hr depending on experience
Must be authorized to work in the United States.
Russell Tobin / Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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