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Senior Program Manager

1 month ago

Washington, United States International City County Management Full time
Job DescriptionJob Description

Who We Are

Founded more than a century ago, ICMA is the premier professional association for local government leaders, managers, staff, and stakeholders, serving more than 13,000 members globally. As a membership association, we provide research and knowledge resources, professional development and training, peer to peer engagement, and technical assistance. We are also a major implementing partner for many grant and contract funded programs on emerging and prevailing topics and challenges to create stronger communities. 

 

At ICMA, we take the concept of local government leadership, management, and innovation further into the future. Through our mission and passion to advance professional local government, we help communities deliver innovative services, empower resident engagement, enable economic development, strengthen leadership, uphold ethics, and provide forward-thinking management.  

 

We ensure a diverse and inclusive workplace by welcoming people of different backgrounds, experiences, abilities, and perspectives and by learning from each other, individually and collectively. 


A Great Opportunity

If you are a Senior-level Program Management Professional skilled in increasing an organization's client base through creative recruitment and engagement efforts, we have the perfect opportunity for you


ICMA is currently seeking a Senior Program Manager - Military Outreach, to manage all aspects of ICMA's program to recruit and engage military members to transition to careers in local government services, and local government management. This role also works with services' installation management and training groups to connect those professionals to ICMA and ICMA resources. The selected individual will collaborate with regional directors, affiliate organizations, and ICMA members and staff, DOD contacts, and related groups to develop, promote, and implement Military Partnerships and Programs to enhance ICMA Membership and resources for professional management.


This position oversees all aspects of organizational program management, to include project initiation, planning milestones, data analysis, financial, contractual, administrative, project reporting, and communications to ensure the objectives of the program are well defined and accomplished with clear outcomes. The Senior Program Manager - Military Outreach reports to the Managing Director, Member Services and Ethics.


The Senior Program Manager- Military Outreach salary is based on experience level and ranges between $76,911 and $96,138.


What You'll Do

  • Manage the Veterans Local Government Management Fellowship, overseeing recruitment of applicants and hosts, placement processes, and all administrative requirements, including fellowship applications, letters of intent, acceptance letters, DoD applications, and reporting.
  • Develop program metrics and after-action reports for continuous improvement and leadership updates.
  • Expand the program nationally and across services.
  • Serve as staff liaison for ICMA's Veterans Advisory Committee, providing administrative support and managing the Call for Volunteers process.
  • Promote and grow the program through state association affinity groups and partnerships with organizations like Public Sector Human Resources.
  • Maintain and enhance the Veterans content spaces on icma.org and LinkedIn, and create marketing materials in collaboration with the ICMA Marketing Team.
  • Implement innovative programs and marketing strategies to attract Veterans to the fellowship and support them transitioning into the profession.
  • Manage all aspects of the City/County Management Senior Fellowship Program (CMSFP), including relationships with the Army Career Field Program Manager, recruiting hosts, planning and executing the orientation, and managing administrative requirements.
  • Work with the Army Finance Team to manage CMSFP requirements in the Army database, ArmyIgnited.
  • Support the Army Garrison Pre-Command Course with in-person sessions on partnerships for mission success (quarterly).
  • Build relationships with the Marines, Air Force, Navy, Coast Guard, and Space Force to offer ICMA's professional development resources to future installation commanders.
  • Establish relationships with organizations willing to provide economic resources in support of ICMA's Veteran and spouse initiatives.
  • Assist with other career support programs as needed.
  • Engage with outreach team to promote relevant projects via social media platforms and blogs.
  • Ensure program performance results are communicated effectively to ICMA management and leadership.
  • Represent ICMA at workshops, state association conferences, and the ICMA Annual Conference as needed.
  • Drive a multifaceted program or service across multiple stakeholders; manage scope, schedule, resources, and budget simultaneously.
  • Responsible for all recruitment collateral, which includes but is not limited to communication development, document review, and partnering with outreach and other teams; and to develop and implement rejoin campaigns for lapsed members.
  • Collaborate with internal teams to drive delivery excellence for the program and to translate organizational objectives into program objectives and practices.
  • Define and document processes and drive continuous improvement using measurement/metrics data; create analytics that give leaders insights into objectives and key results on this program; design reports, support dashboards, and analyze data to track activity.
  • Forecast, manage, and report on project financial, planned vs actual project schedule and resource utilization; manage scope, schedule, resources and budget simultaneously.
  • Promote a culture of excellence, inclusion, learning, support, diversity and innovation.
  • Collaborate with and respond to member and client inquiries.
  • Perform other related duties as required.

What You Need To Be Successful In This Role

  • Bachelor's degree in relevant discipline
  • Eight (8) or more years of experience in program or project management. Willingness to supervise support staff and interns

Knowledge, Skills, and Abilities (KSAs)

  • Ability to establish and maintain effective working relationships with external parties.
  • Ability to work collaboratively and act in a lead role within a team environment, to meet aggressive goals and pre-defined measurement criteria.
  • Considerable expertise in establishing and operating all aspects of program management including planning & organization.
  • Define and closely monitor day-to-day service levels and overall KPIs, including qualitative measures and has the ability to drive results.
  • Ability to manage changing priorities, multiple efforts, meet deadlines and adapt to a changing business environment while building and strengthening internal and external relationships.
  • Ability to think strategically and long-term about the needs of the professional service offering.
  • Proven ability to orchestrate activities and problem solve across multiple stakeholder teams, leading others in delivery of a solution.
  • Demonstrated experience with setting strategic team goals, creating meaningful performance indicators and using data to drive continuous improvement.
  • Proven leadership experience with the ability to coach teams or individuals across multiple stakeholder teams while leading others in delivery of a solution.
  • Excellent organizational skills and attention to detail.
  • Excellent communication, presentation, analytical, planning, and process development skills.
  • Demonstrated ability to respond effectively to multiple priorities, continuously prioritize deliverables, and to respond in a dynamic work environment.
  • Ability to compose and present comprehensive reports.
  • Strong analytical and data analysis skills.
  • Highly proficient with Microsoft Office Suite, virtual platforms, and association management software.

Physical Requirements/Work Environment

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is typically performed in a home office environment free from hazards or unpleasant environmental conditions.
  • Work requires travel up to 10% of time, primarily within the U.S.

What We Can Offer You

  • Remote work environment
  • A collegial working environment where teamwork and individual contributions are valued
  • A competitive salary
  • A comprehensive benefits package that includes employer sponsored health, dental, life, disability, and employee assistance benefits
  • Paid time off to include vacation, sick leave, holidays, and floating days
  • Contribution to a supplemental retirement plan 
  • Opportunities for ongoing professional development 

This position is based out of ICMA's headquarters, located in Washington, D.C. At this time, all ICMA staff are working remotely. The selected individual must be able to work the core business hours from 8:30 am to 5:00 pm EST. Our office will remain operational and accessible for staff to use on a voluntary basis.  

 

A high-speed Internet connection is required. Personnel will provide the Internet service at their own expense. The internet connection must be of sufficient bandwidth to allow the team member to efficiently perform their regular job functions. 


The selected candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.


EEO Statement:

At ICMA, we strive to promote and sustain a culture of diversity, inclusion and belonging every day. ICMA is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, sex/gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for ICMA job opportunities.