Customer Service Specialist, Agency Help Desk

2 weeks ago

Lake Mary, United States CNA Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA's benefits, check out our Candidate Guide.

CNA is one of the largest U.S. commercial property and casualty insurance companies. Backed by more than 120 years of experience, CNA provides a broad range of standard and specialized insurance products and services for businesses and professionals in the U.S., Canada and Europe. Our focus on providing solutions and inspiring trust differentiates us from other companies and supports long-term relationships. Joining CNA offers an opportunity to be part of an evolving organization where employees are able to make an impact and drive change.

CNA currently has an opportunity for a Customer Service Specialist to join our Agency Help Desk team supporting our US offices.

JOB DESCRIPTION:

Shift: 9:30 AM - 5:45 PM ET

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

  • Receives and responds to calls and emails by providing responses in writing and/or by telephone within designated timeframes.
  • May utilize logs or other tools to track and update issues.
  • Provides user assistance within applications.
Reporting Relationship
Supervisor or above

Skills, Knowledge and Abilities
  • Strong written, verbal and interpersonal communication skills, including professional phone etiquette and the ability to work with internal and external customers at all levels.
  • Strong analytical skills with the ability to work independently and proactively to identify and resolve problems.
  • Solid computer skills including Microsoft Office Suite and other business related software.
  • Strong organizational skills including the ability to handle multiple tasks and prioritize work.
  • General knowledge of the insurance industry.
  • Acts with a sense of urgency to provide superior service to our customers and internal business partners. Takes ownership to see things through to a timely resolution.
  • Builds strong relationships with customers and colleagues, demonstrates teamwork and collaboration
  • Communicates professionally and effectively, follows up, and keeps customers informed. Acts like an owner when making decisions.
  • Embraces existing and new technology, effectively utilizes desktop tools to multi-task and deliver efficient customer service.
Education and Experience
  • High school diploma, GED or equivalent experience.
  • Typically a minimum of one year of relevant experience


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CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

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