Service Desk Administrator I

4 weeks ago

Phoenix, United States Televerde Full time
Job DescriptionJob Description

Job purpose

The Service Desk Administrator I is responsible for Level 1 support of Televerde IT systems and is a point of contact for accessing IT Services. This individual is responsible for incident management, asset inventory, and aspects of configuration and service level management. As the Service Desk Administrator, I participate in the organization or department initiatives as required.

Duties and responsibilities

  • Manages IT incidents from inception to close utilizing ServiceNow software.
  • Tracks the inventory of software, hardware and network assets owned by the company.
  • Partners with other IT team members to maintain security of the organization’s computer systems.
  • Install and configure workstation equipment, laptops, desktops and thin clients.
  • Create, develop, and maintains SharePoint sites
  • Create, manage, remove network user access
  • Maintains IT processes compatible with IT Security and Service Desk.
  • Participates in incident and problem resolution relating to all IT infrastructure.
  • Participates in training, knowledge transfer, and other job skill development for Service Desk staff.
  • Performs monitoring activities to ensure all systems and services are meeting service level agreements.
  • Establishes and maintains effective relationships with the end-user community.

Qualifications

  • Ability to work independently.
  • Ability to interface and maintain effective relationships with all departments and employees in a team-oriented environment.
  • Ability to effectively communicate and articulate IT related issues.
  • Expert knowledge of Microsoft Office Products.
  • Understanding of Microsoft Active Directory, Windows Operating System, Exchange, Office 365.
  • Ability to maintain and drive process-oriented workflows.


Education/ Experience

  • High School Diploma or equivalent.
  • 1-2+ years of IT Service Desk experience.
  • Proficiency with Active Directory, SharePoint, and Exchange servers.
  • Customer Service and end-user troubleshooting experience.
  • Various certifications such as A+, Network+, preferred.
  • Associate’s degree preferred.

Working conditions/ Physical requirements

Essential physical requirements of this job include:

  • Ability to move wrists, hands, and/or fingers in a repetitive motion.
  • Ability to continuously stand, walk, reach, kneel, bend, stoop, push/pull, and sit.
  • Ability to lift 25 pounds occasionally.
  • Communicating effectively with employees, vendors, and clients.
  • Continuously working at a desk and computer.
  • May require occasional travel to different worksites.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions if needed.

This job description is not meant to be all-inclusive of the duties and responsibilities of the job and may change at any time without notice.

Televerde provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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