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Sales BDC Representative DARCARS Englewood

3 months ago

Englewood, United States DARCARS Automotive Group Full time
Job DescriptionJob Description

                DARCARS Automotive Group is looking for a On-Site Sales BDC Agent 

                                                            *CLOSED SUNDAYS*

                                             *Must Have Previous BDC Experience*

                                                        *Opportunity for Growth*

As a Business Development Call Center Agent your role is vital in managing our digital business prospects. *This is not a remote position. You will contribute to a next generation car buying experience by developing a real connection with our prospective customers primarily via today's preferred communication channels. You will be tasked with managing a high-volume number of inbound/outbound calls and emails in a timely manner. Identify customer needs, schedule in-person and virtual sales appointment, partner with the sales consultants, and provide pricing and vehicle availability information.

  • Respond to all customer internet inquires via email, SMS and phone under 1hr and with content that meets the company’s mystery shop guidelines.
  • Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand.
  • Convert inquiries to dealership visit or virtual appointments.
  • Adhere to phone communication scripts and email templates.
  • Document all customer contact activity in eLeads (crm)
  • Meet, or exceed, individual performance objectives: response time, response rate, appointment set rate, workbook follow up activities and close rate conversions etc.
  • Follow best practice guides for short term and long term follow up with customers.

Requirements & Qualifications:

  • Computer savvy with a full working knowledge of Microsoft Office Suite
  • Quick learner, able to absorb substantive product and service information
  • Excellent listening, verbal, and written communication skills
  • Commitment to quality, process improvement, innovation, and excellence
  • Professional appearance and work ethics
  • High volume outgoing calls, ranging from 70+ calls per day
  • Advanced computer & phone skills
  • Minimum typing 35-40 words per minute at minimum
  • Experience using customer tracking systems to track calls and appointments preferred
  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
  • Appointment setting experience a plus
  • Able to multi-task in a fast-paced environment
  • Various language proficiency is always a plus
  • Team player, strong organizational and time management skills
  • Availability to work evenings and weekends if necessary
  • High School or equivalent
  • Must be at least eighteen years of age
  • Must be able to pass pre-employment screen (background)

Benefits

  • Insurance: medical, vision, dental
  • Short-term and long-term disability plans
  • Life Insurance
  • Employee discounts on vehicle purchases, parts and service repairs
  • Opportunities to join our community service initiatives

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. 

DARCARS Automotive Group is an Equal Opportunity Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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