Housekeeping Manager

2 weeks ago

Miami Beach, United States CARILLON HOTEL MANAGEMENT LLC Full time
Job DescriptionJob Description

This job description serves as a guide for establishing the criteria to fill a specific job, and to assist in employee evaluation related to that job. The description is subject to change at management's discretion, and may include additional or different duties as assigned or directed.

  1. Job Summary

In conjunction with the Executive Housekeeper oversees and leads all functions and operations of the entire Housekeeping Department.

  1. Essential Job Functions

  1. Adheres to Carillon Miami Wellness Resort standards for guest service.
  2. Resolves guest problems or complaints according to Carillon Miami Wellness Resort guest problem solution policy.
  3. Substitutes for the Executive Housekeeper in his/her absence.
  4. Oversees activities of supervisors, suite attendants, public area attendants, and housemen
  5. Ensures that operational practices are uniform and conform to departmental practices.
  6. Formulates and establishes Housekeeping Department work schedules to ensure distribution of work; revises schedules as needed.
  7. Control and monitor labor expenses.
  8. Effectively prepare Room Assignments to ensure equal work distribution and Rooms Readiness by 4pm
  9. Plans and recommends to the Executive Housekeeper systematic training programs and inspecting practices.
  10. Trains staff in departmental standards.
  11. Observes and evaluates quantity and quality of work completed.
  12. Encourages work simplification, efficiency, and pride in work among staff.
  13. Controls and issues supplies, materials and equipment to staff members.
  14. Performs inventories as directed by Executive Housekeeper.
  15. Conduct departmental purchases based on consumption, inventory results and available check book balances.
  16. Control and monitor all operating expenses such as Operating Supplies, Guest Supplies, Cleaning Supplies.
  17. Investigates accidents and initiates reports; recommends corrective action as required.
  18. Conducts recruitment interviews in the absence of the Executive Housekeeper.
  19. Reports and documents any observed or known safety hazards, injuries, conditions or unsafe practices and procedures to management immediately.
  20. Performs other job-related duties as directed.

  1. Education, Experience and Skill Requirements

  1. Must possess 2-3 years management experience in the Housekeeping environment, preferably at a resort.
  2. Must possess excellent communication, organizational, decision-making and business skills – English required.
  3. Must possess an ability to manage, train, counsel and motivate a variety of people.
  4. Must be a mature, flexible individual who can remain calm in stressful situations.
  5. Must take pride in Carillon Miami Wellness Resort standard of excellence.
  6. Must be guest-service oriented.
  7. Consistently communicate performance and standards to staff.
  8. Build teamwork
  9. Maintain a cooperative and positive work environment.
  10. Be reliable and honest.
  11. Treat all employees with fairness, impartiality and consistency
  12. Be an enthusiastic, helpful and positive member of the team.
  13. Be professional, responsible and mature in conduct and behavior.
  14. Be a self-motivated and use time wisely.
  15. Maintain open line of communications with each department.
  16. Communicate pertinent information.
  17. Respond positively to new ideas.
  18. Openly accept critical/developmental feedback.
  19. Report to work on time.
  20. Be available to work a flexible schedule to include weekends and holidays.


Carillon Miami Wellness Resort is an equal opportunity employer.

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