Vice President of Customer Assurance

1 week ago

Atlanta, United States QAD, Inc. Full time
Job DescriptionJob DescriptionCompany Description

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

We are a virtual first company and your primary work experience will be virtual / working from your home.  Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.    

Job Description

QAD has an exciting opportunity for our Vice President of Customer Assurance role.  The Vice President of Customer Assurance (CA) is the highest level of escalation for enterprise class customers who have lost confidence in QAD’s people, processes, or  solutions.  The VP of CA is responsible for creating a comprehensive situation analysis, identifying solutions, and project managing the go forward actions to restore customer confidence in QAD with a strong focus on remediating product, technical, operational, organizational, and relationship issues. They will determine the root cause of the escalation, develop solutions to remedy, and drive improvement across the QAD organization to prevent similar issues from occurring again.

What you'll do:

  • Create the Customer Assurance program including engagement structure, documentation, and reports.
  • Lead and manage the resolution of customer's critical issues.
  • Build and lead cross-functional teams.
  • Overcomes obstacles to achieve results. This will require liaison with Corporate Executive, Sales, Services, Engineering and other business functions across QAD as needed.
  • Lead and actively participate in QAD internal and customer meetings as appropriate.
  • Effectively communicate critical issue status to the appropriate executive/management levels both within QAD and to customers and partners.
  • Provide customer-specific situational analysis, recommendations and requirements to improve QAD, Customer, and Partner performance through process improvements.
  • Educate and coach QAD, the Customer and the Partner on effective escalation practices, issue management and best practices in order to rapidly and effectively address customer issues and prevent problems from becoming critical.
  • Identifies deficiencies in business processes.
    Works with appropriate business owners to adjust as needed.
  • Provide customer-related product feedback to PM/Engineering to improve product reliability, serviceability, and ease-of-use.
  • Identify QAD behavioral or systematic trends which impact customers satisfaction and recommend new strategies to address.
  • Engage business owners and implement change to prevent future occurrences.
Qualifications

What you'll need:

  • 10 years’ experience as a critical account or customer assurance program manager working with enterprise class customers
  • 10 years’ experience with program and project management skills in multiple methodologies (Waterfall, PRP, Agile, PMP preferred).
  • 10 years’ experience working cross-functional, multicultural and geographically dispersed teams.
  • Skilled at building highly effective workgroups and motivating people through the creation of a shared and common vision of the customer's future state.
  • Highly effective at overcoming obstacles - tenacious and resilient in regards to meeting objectives.
  • Ability to assimilate a large body of technically complex information and simplify it into understandable and actionable data.
  • Ability to quickly create high quality customer communications (reports, presentations, planning sessions, requirements meetings, etc.)
  • Ability to manage conflicting business priorities and agendas to rapidly resolve customer’s issues and restore customer confidence in QAD products and services.
  • Strong conflict resolution and negotiation skills.
  • Excellent communication skills (verbal, written, and facilitation).
  • BS or BA degree or equivalent with 15+ year’s industry experience. MBA preferred.
  • Some travel required.


Additional Information

  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation.
  • Collaborative culture of smart and hard-working people who support one another to get the job done.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
  • Compensation packages based on experience and desired skill set

Compensation Package:

  • Base pay range:  $200K -  $235K USD Annual (12 Months) 
  • Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
  • This position is also eligible for an annual company performance bonus
  • U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

#LI-Remote

  • Senior Vice President of Quality Assurance

    2 weeks ago

    Atlanta, Georgia, United States Thyssenkrupp Elevator Full time

    Overview:At Thyssenkrupp Elevator, we are committed to ensuring the highest standards of safety and performance in our products and services. We are currently in search of a seasoned Senior Vice President of Quality Assurance to be based in Atlanta, GA.Role Summary:The Senior Vice President of Quality Assurance will report directly to the CEO of Thyssenkrupp...

  • Senior Vice President of Customer Assurance

    2 weeks ago

    Atlanta, Georgia, United States QAD Full time

    Company Overview QAD is on a mission to establish a premier SaaS organization, and we are expanding our team. We seek skilled professionals eager to contribute to solving significant real-world challenges in manufacturing and supply chain management. As a virtual-first organization, your primary work environment will be remote, with occasional travel to...

  • Senior Vice President of Quality Assurance

    2 weeks ago

    Atlanta, Georgia, United States Thyssenkrupp Elevator Full time

    About the Role:The first three letters in workplace safety are Y-O-U. Thyssenkrupp Elevator is on the lookout for a seasoned Senior Vice President of Quality.This pivotal role, reporting directly to the CEO, will spearhead our quality assurance and quality control efforts across all facets of the organization, encompassing manufacturing, installation, and...

  • Vice President of Finance and Accounting

    4 weeks ago

    Atlanta, United States Careerbuilder-US Full time

    Our client, a leading manufacturing organization, islooking for a Vice President of Finance and Accounting who will driveefficiency improvements along the whole value chain based on a soundunderstanding of all business processes. The successful candidate will provideleadership and coordination of all company financial decisions and product lineanalysis,...

  • Senior Vice President of Customer Confidence

    2 weeks ago

    Atlanta, Georgia, United States QAD Full time

    Location: United States of America - CaliforniaCompany Overview: QAD is on a mission to establish a premier SaaS organization, and we are expanding our team. We seek skilled professionals eager to contribute to our goal of addressing significant real-world challenges in manufacturing and supply chain management. As a virtual-first organization, your primary...

  • Vice President, Customer Success

    4 weeks ago

    Atlanta, United States Tricentis GmbH Full time

    Vice President of Customer Success is an experienced Customer Success leader who is responsible for bringing a strategic vision and innovative approach in leading critical customer success initiatives at Tricentis. Reporting to the Chief Customer Officer and part of the e-Staff, the Vice President of Customer Success plays a key role in driving product...

  • Vice President of Operations

    2 weeks ago

    Atlanta, Georgia, United States Summit Management Partners Full time

    Join Our Team as the Vice President of Operations Are you ready to take on a pivotal role in a dynamic and rapidly expanding property management firm known for its exceptional workplace culture? Do you possess specialized knowledge that you wish to apply with innovation and enthusiasm on a daily basis? We are seeking a Vice President of Operations to...

  • Vice President, Government Relations

    6 days ago

    Atlanta, Georgia, United States Morehouse School of Medicine Full time

    About the RoleMorehouse School of Medicine is seeking a highly experienced and skilled Vice President of Government Relations to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to inform and influence public policy and legislative matters.Key ResponsibilitiesResearches, monitors,...

  • Senior Vice President of Operations

    2 weeks ago

    Atlanta, Georgia, United States Boys & Girls Clubs of America Full time

    Position Overview: Role SummaryEnvision a setting where your identity, background, or circumstances do not limit your access to opportunities or experiences. Now, picture a mission designed to empower all youth, particularly those who require our support the most, to achieve their fullest potential as engaged, compassionate, and responsible citizens. The...

  • Senior Vice President of Programming

    3 days ago

    Atlanta, Georgia, United States iHeartMedia Full time

    About the RoleiHeartMedia is a leading audio company in America, reaching 90% of Americans every month. We are seeking a highly skilled Senior Vice President of Programming to lead our Atlanta market brands and increase audience engagement.Key ResponsibilitiesOversight of all Programming operations for the Atlanta Market.Develop and coach an overall...

  • Vice President, Sales

    1 month ago

    Atlanta, Georgia, United States ABM Industries Full time

    ABM Technical Solutions is an accredited Energy Service Company (ESCO) and premier provider of comprehensive green solutions designed to help commercial customers attain LEED and ENERGY STAR certifications, reduce cost of ownership, maximize value, increase energy efficiency, and create comfortable, healthy, safe, and productive environments for our...

  • Private Equity Vice President

    4 weeks ago

    Atlanta, United States Selby Jennings Full time

    An Atlanta-based Private Equity firm is seeking a Private Equity Vice President to join their team. The firm is industry agnostic, so this opportunity provides great exposure to many industries including business services, consumer, industrial and manufacturing. As the Vice President, you will play a pivotal role in our investment strategy and execution. You...

  • Vice President of Operations

    2 weeks ago

    Atlanta, United States QISG Full time

    Job DescriptionJob DescriptionJob Description – Vice President, OperationsGeneral DescriptionThe Vice President, Operations will plan, direct, coordinate, and oversee day-to-day operational activities in the organization, a region, or a business function, ensuring development and implementation of efficient operations and cost-effective systems to meet...

  • Healthcare M&A Vice President

    2 weeks ago

    Atlanta, Georgia, United States Selby Jennings Full time

    Job Title: Vice President - Healthcare Investment BankingCompany Overview:Selby Jennings is collaborating with a distinguished boutique investment banking firm that specializes in delivering strategic mergers and acquisitions (M&A) and financial advisory services. This firm has a robust emphasis on the healthcare, healthcare IT (HCIT), and telehealth...

  • Vice President of Healthcare Investment Banking

    2 weeks ago

    Atlanta, Georgia, United States Selby Jennings Full time

    Job Title: Vice President of Healthcare Investment BankingLocation: Charlotte, NCCompany Overview:Selby Jennings is collaborating with a distinguished boutique investment banking firm that focuses on delivering strategic mergers and acquisitions (M&A) and financial advisory services. With a specialized emphasis on the healthcare, healthcare IT (HCIT), and...

  • Vice President of Operations

    1 week ago

    Atlanta, Georgia, United States eLink Recruiting Solutions, Inc. Full time

    Job OverviewWe are in search of a Vice President of Operations in the Restaurants and Hospitality sector to steer our organization towards success. This role involves the formulation and implementation of the company's strategic vision.Key Responsibilities:Establish the strategic vision and direction for the companyFoster and cultivate the organizational...

  • Healthcare Investment Banking Vice President

    1 month ago

    Atlanta, Georgia, United States Larson Maddox Full time

    Job Title:Investment Banking Vice President - Healthcare Location:Charlotte, NC Company Overview:We are partnered with a specialty boutique investment bank specializing in providing strategic M&A and financial advisory services. With a strong focus on the healthcare, HCIT and Telehealth sectors, our client is seeking a highly experienced and motivated...

  • Vice President of Operations

    2 weeks ago

    Atlanta, Georgia, United States Georgia Department of Public Health Full time

    Salary: $140,000.00 Annually Location : DeKalb County, GA Job Type: Full Time Salaried Division/Section: District 3-5 County Position Description We are currently seeking qualified candidates for the position of Vice President of Operations. As a pivotal member of the Georgia Department of Public Health, you will play a crucial role in enhancing the health...

  • Senior Vice President of Finance

    1 week ago

    Atlanta, Georgia, United States Careerbuilder-US Full time

    Vice President of Finance and AccountingOur client, a prominent player in the manufacturing sector, is seeking a Vice President of Finance and Accounting to spearhead efficiency enhancements throughout the operational framework. The successful candidate will oversee all fiscal decisions, guarantee the precision of financial reporting, and serve as a key...

  • Vice President of Financial Strategy

    2 weeks ago

    Atlanta, Georgia, United States Careerbuilder-US Full time

    Vice President of Finance and AccountingOur client, a prominent player in the manufacturing sector, is seeking a Vice President of Finance and Accounting to spearhead efficiency enhancements throughout the operational framework. The successful candidate will oversee all fiscal decisions, guarantee the precision of financial reporting, and serve as a...