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Customer Support Coordinator II
2 months ago
Job Title: Customer Support Coordinator II
Company: USA Sports, Inc. / Troy Barbell & Fitness
Location: Houston
Job Type: Full-time
We are seeking a detail-oriented and highly organized Customer Support Coordinator II to support our team in the fitness industry. The Customer Support Coordinator II will play a crucial role in ensuring the smooth functioning of sales operations by providing administrative and coordination support. The ideal candidate should have excellent communication skills, strong attention to detail, and a proactive approach to problem-solving.
Responsibilities:
- Assist the sales team in managing day-to-day administrative tasks and activities to ensure efficient sales operations.
- Coordinate and schedule sales meetings, appointments, and events, both internally and with clients.
- Prepare and distribute sales-related documents, including proposals/quotes and purchase orders.
- Maintain and update customer databases and CRM systems with accurate and current customer information.
- Track and monitor sales activities, such as leads, opportunities, and sales pipeline, ensuring timely and accurate data entry.
- Generate and distribute sales performance reports and dashboards for management and the sales team.
- Assist in the preparation and follow-up of sales quotations and proposals.
- Provide administrative support for sales-related processes, including order processing, invoicing, and shipment coordination.
- Collaborate with cross-functional teams, such as marketing and customer service, to ensure seamless communication and coordination.
- Respond to customer inquiries and provide timely and accurate information as needed.
- Assist in the organization and execution of sales events, trade shows, and promotional activities.
- Stay updated with industry trends, product knowledge, and company offerings to provide relevant information to customers and the sales team.
- Contribute to process improvement initiatives to enhance sales efficiency and effectiveness.
Requirements:
- Proven experience in a sales administration or similar role, preferably in the fitness industry or a related field.
- Project management experience is a plus.
- Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively.
- Strong attention to detail and accuracy in data entry and document preparation.
- Proficiency in using CRM systems and other sales-related software and tools.
- Excellent written and verbal communication skills, with the ability to communicate effectively with internal teams and external clients.
- Strong computer skills, including proficiency in MS Office (Word, Excel, PowerPoint) and Google Suite.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- Problem-solving skills with a proactive and solutions-oriented approach.
- High level of professionalism and discretion in handling confidential information.
- Knowledge or interest in fitness, wellness, or related industries is a plus.
If you are an organized and detail-oriented professional who thrives in a sales support role, we invite you to join our team and contribute to our mission of promoting fitness and well-being.
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