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Patient Access Specialist
2 months ago
Village Health Partners (now a part of Catalyst Physician Group) is a well-established primary care practice dedicated to providing comprehensive healthcare services to our community. We are committed to delivering high-quality, patient-centered care in a compassionate and supportive environment. We have offices in Plano, Frisco, and McKinney.
We are currently seeking a Patient Access Specialist to handle inbound and outbound patient communications via online chats, text messaging, emails, faxes, and phones. The ideal candidate will be well-versed in utilizing advanced information technology to process these communications in a professional manner.
Responsibilities:
- Manage online service accounts including Healow, ZocDoc, patient portal, and webchat
- Appointment scheduling, demographic updates, routing messages appropriately
- Manage email requests from proxy accounts
- Troubleshoot portal issues
- Verify and update patient insurance information
- Empathize with and coach patients in navigating the healthcare system
- Meet performance metrics and service level criteria
- Identify special needs and take proper steps to ensure patient appointments are scheduled appropriately
- Work well with a diverse group of professionals in a team environment
- Proactively identify opportunities for improvement in work processes and/or setting.
- Follow all HIPAA and privacy rules while discussing sensitive health information with the patient or their authorized delegates.
- Follow all clinical safety protocols and infection control procedures
Qualifications:
- High school diploma
- 1-2 years related experience in a medical office or healthcare setting
- Athena EMR experience a plus
- Excellent communication and customer service skills
- Work efficiently and effectively in a fast-paced environment utilizing advanced communication technologies
- Experience in properly handling confidential and sensitive information; knowledge of HIPAA rules and regulations
- Must live within a 45 min commute from Plano, Frisco, McKinney
We offer a competitive benefits package that includes:
- Competitive salary commensurate with experience
- Medical, Dental, Vision
- Health Savings Account (HSA) employer contribution
- Life Insurance
- 401K
- Paid Holidays
- PTO
- Referral programs
- Short term and long term disability
- Year-end bonus potential
- Employee recognition programs
We invite you to learn more about Village Health Partners at www.villagehealthpartners.com.
Village Health Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. It is our policy not to discriminate against any applicant or employee based on race, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other bias protected by applicable federal, state, or local laws.
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