Director of Client Services

2 weeks ago

Amarillo, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time
Job DescriptionJob Description

Established in Amarillo, Texas in 1970, Perdue Brandon Fielder Collins & Mott LLP ("Perdue Brandon") is one of the oldest law firms providing collection services and related legal representation to government entities. Our clients include school districts, cities, counties, hospital districts, appraisal districts and other governmental entities. Perdue Brandon continues to grow and currently has 15 primary offices in Texas and multiple satellite locations in Texas, Oklahoma, and Florida servicing clients in nine states.

For more information on our Firm, please visit our website at www.pbfcm.com.

POSITION SUMMARY:

Under the direction of Firm management, the Director of Client Services assists with the development of new marketing strategies for our expanding collections business. This role partners with law firm management to provide marketing and client relations services to new and existing clients. This includes marketing of new clients, maintaining client relationships, monitoring of client collection program, handling of questions and concerns by the client, providing reports to client, scheduling meetings and other duties that pertain to the client collection contracts.

ESSENTIAL JOB FUNCTIONS:

  • Coordinates an effective marketing strategy for new clients.
  • Learns about clients, current and potential, through research, relationships and contacts.
  • Facilitates contact between clients, Attorneys and firm staff members.
  • Has excellent follow-up skills to ensure that clients' needs are being met and issues are resolved in a timely manner.
  • Provides reports to clients, maintaining marketing & client spreadsheets for the firm.
  • Assists with implementation of new clients and monitoring of client's program.
  • Schedules meetings, visits, luncheons, events for new and current clients.
  • Drives on behalf of the firm including attending conferences to market our services and entertain clients.
  • Regular daily travel and occasional overnight travel.

EDUCATION REQUIREMENT(S) AND QUALIFICATIONS:

  • High school or equivalent required.
  • College courses or working towards a degree a plus.
  • Municipal Court Clerk experience preferred.
  • Court Administrator experience a plus.
  • Tax Office experience a plus.

ESSENTIAL KNOWLEDGE:

  • General knowledge of court fines & fees, court collection or tax office practices.
  • Experience in the development of relationships through business and social settings.
  • Ability to work with City and County government officials and staff.
  • Research and maintain up-to-date information regarding business competitors in the collection industry.
  • Strong interpersonal and customer service attitude.
  • Excellent organizational and time management skills.
  • Effective oral and written communication skills.
  • Ability to maintain confidentiality and discretion.
  • Strong telephone communication skills.
  • Excellent computer skills in a Microsoft Office suite including Excel spreadsheets.

COMPETENCIES:

  • Interpersonal skills
  • Business skills
  • Analytical skills
  • Communication skills
  • Problem solving skills
  • Agility
  • Independent thinker
  • Internal customer focus
  • Excellent time management

WORK ENVIRONMENT:

Office Environment. Occasionally required to stand or walk and lift and/or move up to 25 pounds. Employee works in an office environment. Employee sits at a desk during regularly scheduled work hours; answers and makes telephone calls using a standard telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to stoop, kneel, or crouch. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Job may require overtime on occasion.


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