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Office and Patient Coordinator

3 months ago

Brentwood, United States Psychiatric Medical Care LLC Full time
Job DescriptionJob DescriptionDescription:

Location: Brentwood, TN Onsite

Salary: Up to $60,000


Embrace U is an evidence-based mental health provider offering group therapy, including Intensive Outpatient Programs (IOP) and Partial Hospitalization Programs (PHP), designed for adolescents ages 10-18.

Ideal candidate will have a social work or behavioral health background to assist with clinical care at times. This is the perfect role for someone looking to kickstart their career in behavioral health.


Why work with EmbraceU? Because we work for you. At EmbraceU, we strive to maintain a culture of kindness and accountability. We embrace diversity, inclusion and provide team member support. We encourage everyone to have a healthy work-life balance and bring their authentic selves to work every day. We also offer a variety of development programs, flexible work hours, and family-friendly benefits to all employees:

  • Practically Free Medical, Dental and Vison: Medical starting as low as $20/month
  • Matching 401k
  • Paid Time Off
  • Employee Assistance Program
  • Referral Bonus Programs
  • Medical malpractice coverage
  • Mon-Fri. No weekends, no on-call
  • Full Credentialing Support


  • The office and patient coordinator provides quality administrative and clerical services for program staff and assists EmbraceU patients with care needs. This position is a combination of administrative and supervised clinical work and would be ideal for a new graduate who is beginning their career in the behavioral health workforce. The office and patient coordinator will participate in clinical care as directed by and under the supervision of their assigned clinical supervisor. The office and patient coordinator’s responsibilities also include assisting with insurance verification/concurrent reviews and billing procedures.

3 Cs:

A. Care: All employees are expected to provide the best possible patient care.

  1. Ensure patient care needs are met while at the program.
  2. Provide group and individual services to patients under the supervision of a clinical supervisor.
  3. Ensure completion of the Census report as directed.
  4. Assist patients with completion of consents and patient admission process as directed.
  5. Take patient vital signs as directed.
  6. Participate in treatment team meetings and coordination of care when needed.
  7. Coordinate snacks for patients.
  8. Complete medical records including filing and form tracking.
  9. Responsible for inventory of supplies.
  10. Responsible for refrigerator logs and necessary action steps for temperature variances.

B. Compliance: Ensure the program operates within all regulations.

  1. Comply with all regulations.
  2. Perform billing functions required for the program as directed.
  3. Ensure patient insurance verification and concurrent reviews are completed.

C. Community: Become a wonderful addition to your local community.

  1. Demonstrate an understanding of community education definitions and activities.
  2. Participate in customer service training as it relates to community integration
  3. Keep up to date community education contacts as directed.
  4. Participate in cohesive team environment to ensure program success.


Requirements:
  • Education: Master’s in Social Work, Counseling, or Psychology preferred. Bachelor's degree accepted.
  • Experience in providing care to adolescents preferred.
  • Experience in behavioral health required.
  • Experience performing administrative or clerical duties, working with computers and electronic medical records.
  • Knowledge of community resources for adolescents.