Behavioral Health Patient Coordinator

6 days ago

Brentwood, California, United States Serene Health Services Full time
About Serene Health Services

Serene Health Services is a leading provider of comprehensive behavioral health services, dedicated to empowering individuals and families to achieve optimal wellness. Our mission is to deliver exceptional care, foster a supportive environment, and promote long-term well-being.

Job Summary

The Behavioral Health Patient Coordinator will play a vital role in providing general assistance, information, referrals, and scheduling for individuals and families seeking behavioral health services. This individual will serve as a liaison between clients and our clinical team, ensuring seamless communication and efficient service delivery.

Key Responsibilities
  • Implement a screening and triage process to assist potential clients in determining the necessary services.
  • Provide exceptional customer service, responding to client inquiries, and scheduling appointments.
  • Maintain a working relationship with managerial, administrative, and clinical staff to ensure efficient day-to-day operations.
  • Add, update, and edit scheduling services as needed.
  • Complete all data entry for pre-admission, including identifying information, reason for referral, relevant history, and payor type information.
  • Identify emergent or complex cases and seek clinical review, as needed, prior to finalizing the patient's appointment.
  • Maintain confidentiality of all clinical and administrative information consistent with agency policy.
  • Perform other duties as assigned.
Requirements
  • High school diploma or GED required.
  • Bilingual in English and Spanish preferred.
  • 2+ years of experience in front office work preferred.
  • Must be proficient in Microsoft Office Suite programs and have excellent data entry skills.
  • Excellent organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Exceptional customer service skills and phone etiquette.
  • Ability to maintain confidential records.
Working Environment / Physical Requirements
  • Prolonged periods of sitting at an office desk on the computer.
  • Lifting: Able to lift up to 15lbs.
Compensation and Benefits

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

  • Medical, Dental, & Vision Benefits: We offer various insurance options for you and your family.
  • Short & Long-Term Disability Benefits: Protection when you need it most.
  • Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
  • Flexible Spending Accounts: Manage your finances with flexibility.
  • Employee Assistance Program (EAP): Support when life throws challenges your way.
  • 401(K): Building your financial future with us. Effective after 1 year of employment.
  • Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
  • Paid Holidays: Quality time to enjoy celebrations.
  • Employee Referral Program: Share the opportunities and reap the rewards.
  • Company Discount Program: Enjoy savings on everyday expenses and memberships.

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