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Automotive Service Manager

2 months ago

Knoxville, United States Main Street Auto Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

With a strong commitment to customer satisfaction and exceptional quality work, we have earned a solid reputation in the industry. We are now seeking a dynamic and experienced Service Manager to lead our team and drive the continued success of our shop.

As the Service Manager of our automotive shop, you will be responsible for overseeing all aspects of our operations, ensuring smooth workflow, and delivering outstanding customer service. You will play a vital role in leading our team, achieving business goals, and maintaining our commitment to excellence.

Responsibilities:
1. Provide strong leadership, guidance, and support to our team, fostering a positive work environment and promoting teamwork.
2. Develop and implement effective business strategies to drive sales, increase profitability, and expand our customer base.
3. Oversee day-to-day operations, including workflow management, resource allocation, and inventory control.
4. Ensure exceptional customer service by maintaining high-quality standards, resolving customer issues, and handling complaints in a timely and professional manner.
5. Recruit, train, and supervise staff members, conduct performance evaluations, and promote professional development.
6. Monitor financial performance, create budgets, control costs, and analyze financial reports to identify areas for improvement and implement corrective measures.
7. Develop and execute marketing strategies to promote our shop's services, collaborating with the marketing team as needed.
8. Implement and maintain quality control measures, ensuring adherence to industry regulations and safety standards.
9. Establish and maintain relationships with suppliers, negotiate contracts, and ensure timely delivery of parts and materials.
10. Ensure compliance with health and safety regulations, implement safety protocols, and maintain a safe working environment.

Qualifications:
1. Proven experience as a Service Manager or in a similar leadership role within the automotive industry.
2. In-depth knowledge of automotive repair and maintenance processes, industry trends, and best practices.
3. Strong business acumen with a track record of achieving sales targets and driving business growth.
4. Excellent leadership and communication skills, with the ability to motivate and inspire a team.
5. Exceptional customer service skills, with a strong focus on customer satisfaction.
6. Solid understanding of financial management and budgeting principles.
7. Strong problem-solving and decision-making abilities.
8. Proficient in using automotive shop management software and other relevant tools.
9. Knowledge of health and safety regulations and the ability to ensure compliance.
10. Valid driver's license and clean driving record.