Repair Coordinator
1 month ago
Seems too good to be true, right? Not at Total Tool Our stores are open Monday through Friday from 7am – 5pm which means no weekends or evenings for you. Join our dynamic St. Paul team in a key role that blends customer service with repair coordination.
THE PERKS DON’T STOP THERE Interested in a culture built on a foundation of strong core values? Check Seeking competitive pay and a strong benefits package? Check, check Looking for more? We’ve got that as well How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally), see below:
- Medical, dental and vision
- Company-paid basic life insurance, short-term and long term disability
- Voluntary life insurance
- HSA and 401(k) benefits with employer matches
- Dependent Care FSA
- Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
- Paid Time Off (PTO) starting at 80 hours accrued in a full calendar year
- Monday – Friday schedule
- Daytime hours
- Six (6) holidays off – PAID
As a Repair Coordinator, you will play a vital role in managing the repair process for a wide range of tools. Responsibilities include, but are not limited to:
- Assess incoming tools and determine the appropriate repair path, whether internal, external, or across branches.
- Manage repair orders and communicate effectively with customers about repair status, invoicing, and follow-ups.
- Work closely with various departments, including rental, customer service, and sales, to ensure efficient operations.
- Maintain accurate records for repairs, assist with inventory counts, and handle warranty claims.
- Ensure the warehouse is organized and prepared for high volumes of tools and special events.
- Hardworking, Humble, and Hungry
- Mechanical aptitude
- Ability to prioritize, multi-task, and take initiative
- Ability to thrive in a team environment
- An exceptional work ethic
- Excellent customer service skills
- Ability to drive a forklift
- Ability to stand on a hard surface for extended periods of time
- Ability to lift 50lbs on a daily basis
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