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Quality Systems SAP Support

2 months ago

Chesterfield, United States TekWissen LLC Full time
Job DescriptionJob DescriptionOverview: Tekwissen group, is a workforce management provider throughout the USA and many other countries in the world. This client is a German multinational Pharmaceutical and biotechnology company and one of the largest pharmaceutical companies in the world, headquartered in Leverkusen, and areas of business include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products. Job Title: Quality Systems SAP Support Location: Chesterfield, MO 63017 Duration: 18 Months Job Type: Contract Work Type: Remote Job Description: DEPARTMENT/TEAM DESCRIPTION:
  • Digital & Data Enablement
POSITION SUMMARY:
  • Support & manage day to day quality management SAP support which includes system maintenance and system troubleshooting for North America (NA) Row Crop (RC) and Crop Protection (CP) sites to enable the business.
POSITION DUTIES & RESPONSIBILITIES:
  • Quickly and effectively investigate, troubleshoot, and resolve quality management (QM) SAP issues through collaborations with 3rd party IT vendors and/or subject matter experts to enable the business.
  • Triage QM SAP support request that come in via QS Helpdesk Azure Dev Ops platform to appropriate colleagues to ensure all site quality systems needs are being met & provide back up support.
  • Proactively monitor the SM37 program, Lot linking program & QAMR tool to make sure all jobs are running correctly and mitigate/resolve any issues that failed within QM SAP.
  • Evaluate and perform testing procedures to ensure that all software break/fixes and/or enhancements meets quality system standards and provide feedback to 3rd party IT Vendors. Then develop training materials and deliver User Acceptance Training (UAT) as needed.
  • Proactively maintains and supports CP Certificate of Analysis (CoA) in bound and out bound SharePoint site to meet compliance, customs requirements, and processes to ensure customers have required documentation.
  • Maintain the "Systems Development Lifecycle," to manage quality data processes and tools from creation to retirement.
REQUIREMENTS/PREFERENCES: Education Requirement(s):
  • BS/BA in Information Technology, Information Systems, Business, or agriculture or minimum 3~7 years equivalent experience and knowledge working in SAP system
Skill & Competency Requirements:
  • Working knowledge of SAP processes, SAP configuration, SAP QM module, quality systems applications or equivalent business applications
  • Possess strong self-management skills, collaborative team member, strong partnering & networking skills, & stakeholder management skills to accomplish agreed upon outcomes.
  • Understand a wide variety of technical, regulatory, & procedural quality processes
Preferences:
  • Beneficial if candidate has knowledge and experience working with ABAP, SQL, EXCEL, & general coding
Travel Requirements:
  • (if applicable) 10% travel- There might be a need for them to go to St.Louis for a workshop
TekWisen Group is an equal opportunity employer supporting workforce diversity.