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Quality Systems SAP Support
2 months ago
- Digital & Data Enablement
- Support & manage day to day quality management SAP support which includes system maintenance and system troubleshooting for North America (NA) Row Crop (RC) and Crop Protection (CP) sites to enable the business.
- Quickly and effectively investigate, troubleshoot, and resolve quality management (QM) SAP issues through collaborations with 3rd party IT vendors and/or subject matter experts to enable the business.
- Triage QM SAP support request that come in via QS Helpdesk Azure Dev Ops platform to appropriate colleagues to ensure all site quality systems needs are being met & provide back up support.
- Proactively monitor the SM37 program, Lot linking program & QAMR tool to make sure all jobs are running correctly and mitigate/resolve any issues that failed within QM SAP.
- Evaluate and perform testing procedures to ensure that all software break/fixes and/or enhancements meets quality system standards and provide feedback to 3rd party IT Vendors. Then develop training materials and deliver User Acceptance Training (UAT) as needed.
- Proactively maintains and supports CP Certificate of Analysis (CoA) in bound and out bound SharePoint site to meet compliance, customs requirements, and processes to ensure customers have required documentation.
- Maintain the "Systems Development Lifecycle," to manage quality data processes and tools from creation to retirement.
- BS/BA in Information Technology, Information Systems, Business, or agriculture or minimum 3~7 years equivalent experience and knowledge working in SAP system
- Working knowledge of SAP processes, SAP configuration, SAP QM module, quality systems applications or equivalent business applications
- Possess strong self-management skills, collaborative team member, strong partnering & networking skills, & stakeholder management skills to accomplish agreed upon outcomes.
- Understand a wide variety of technical, regulatory, & procedural quality processes
- Beneficial if candidate has knowledge and experience working with ABAP, SQL, EXCEL, & general coding
- (if applicable) 10% travel- There might be a need for them to go to St.Louis for a workshop