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Quality Customer Support Specialist
3 months ago
This position is part of a growing team in Bunge s Corporate Quality Group. This position acts as the central point of contact for oils, crush, and protein customers for requests to include regulatory documents and forms, quality and issue management, system and database customer updates, and new customer set-ups. This role interacts with a variety of subject matter experts across many departments at Bunge to coordinate and ensure the accurate completion of requests.Main Accountabilities:Fulfill customer product and regulatory standard documentation requests.Management of customer website portal requests.Assist in maintaining current regulatory documentation.Act as back-up for all documentation requests, standard and non-standard.Cross train to learn all QCS functions to act as back-up when necessary for entire team.Always maintain a high level of professionalism, creating a connection and developing a rapport with internal and external customers to provide an outstanding, personal customer experience.Serve as a main point of contact and liaison between the customer and internal groups, such as Quality, Regulatory, Credit, and Master Data.Utilize Salesforce to receive and complete requests.Utilize Trace Gains and other customer portals to maintain customer documentation requests online.Utilize Tableau and SAP systems for research and customer information.Utilize Master Data Governance (MDG) system to manage existing customer information as well as new customer set-ups from start to finish to ensure proper and timely set-up.Assist Customer Support Supervisor as needed to resolve issues.Continuously seek to improve processes.Other duties as assignedEducation/Experience:Bachelor s degree in business administration or related education and job experience.Strong attention to detail, problem solving, prioritization, time management and organizational skills.Prior successful industry customer service experience and/or a proven track record of accomplishments in working in an environment servicing internal and external customers.Strong interpersonal and communication skills; verbal, written phone/email etiquette skills.Strong ability to multitask.Positive and professional attitudeAbility to work and collaborate with cross functional teams.Self-reliant, independent; can be quick and decisive, smart, and savvy with good ideas and judgment.Stable, adaptive, and able to handle a stressful situation with calm and reason.Flexible, open to change, and can experiment with new solutions to achieve results.Experience in agribusiness or related industry with specific focus on regulatory requirements for the agribusiness industry a plus Bunge (NYSE: BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge s expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. Bunge is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled
