Lead Technical Support Specialist

2 weeks ago


Chesterfield, United States Cynet Systems Full time
Position OverviewRole Summary:
  • Provide on-site assistance to users within a corporate framework, encompassing helpdesk and system support functions.
  • Assist in the deployment of computing devices utilizing automated systems for a designated hardware refresh initiative.
  • Identify and resolve various issues encountered during the initial implementation phase. Address additional hardware and software requests as necessary.
  • Fulfill tier 2 helpdesk responsibilities as required.
  • The ideal candidate will possess the ability to install and maintain PC hardware and software across the organization, while also offering technical guidance and support to both staff and clients.
  • Preferred qualifications include advanced proficiency in supporting Microsoft Windows 10 and later versions; extensive experience with Office 365; familiarity with standard networking services such as DHCP, DNS, Active Directory, and print servers; a solid understanding of fundamental security protocols; capability to assist users both on-site and remotely; competence in executing hardware upgrades (including disk, memory, network, video, etc.); ability to physically relocate workstations and monitors; adaptability to a dynamic workload with varying priorities; and the capacity to complete assigned projects independently or collaboratively.
  • Candidates must successfully complete the required training and background verification.
  • Training resources will be provided by the organization.
Essential Skills:
  • PC Hardware Deployment and Maintenance.
  • Customer Service Excellence in a Windows Environment.
  • Application Support Expertise.
  • Physical capability to lift up to 30 pounds with assistance due to job requirements.


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