Lead Technical Support Specialist
2 weeks ago
- Provide on-site assistance to users within a corporate framework, encompassing helpdesk and system support functions.
- Assist in the deployment of computing devices utilizing automated systems for a designated hardware refresh initiative.
- Identify and resolve various issues encountered during the initial implementation phase. Address additional hardware and software requests as necessary.
- Fulfill tier 2 helpdesk responsibilities as required.
- The ideal candidate will possess the ability to install and maintain PC hardware and software across the organization, while also offering technical guidance and support to both staff and clients.
- Preferred qualifications include advanced proficiency in supporting Microsoft Windows 10 and later versions; extensive experience with Office 365; familiarity with standard networking services such as DHCP, DNS, Active Directory, and print servers; a solid understanding of fundamental security protocols; capability to assist users both on-site and remotely; competence in executing hardware upgrades (including disk, memory, network, video, etc.); ability to physically relocate workstations and monitors; adaptability to a dynamic workload with varying priorities; and the capacity to complete assigned projects independently or collaboratively.
- Candidates must successfully complete the required training and background verification.
- Training resources will be provided by the organization.
- PC Hardware Deployment and Maintenance.
- Customer Service Excellence in a Windows Environment.
- Application Support Expertise.
- Physical capability to lift up to 30 pounds with assistance due to job requirements.
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