Branch Manager I- Route 2 Branch, NY

3 weeks ago

Latham, United States Trustco Bank Full time $50,000 - $65,000
Job DescriptionJob Description

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.


Job Title: Branch Manager I

Reports to: Branch Administration

FLSA Status: Non-Exempt

Salary Grade: NE20

Supervisory Responsibility: Yes

SUMMARY:

The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day to day operations to the associate banker or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank’s Board of Directors.

  • Responsible for all in branch customer service requests.
  • Responsible for opening a till in the absence of the Associate Banker.
  • Will be assigned referral, account, and retention goals.
  • Builds and promotes branch identity, drives sales and promotes overall ownership and accountability for improving customer service and branch success.
  • Implements and administers new products or programs including sales promotion and incentive programs, and encourages staff member participation to stimulate new growth.
  • Originates installment loans.
  • Supervises Universal Banker and Associate Bankers.
  • Makes recommendations on the following issues which are given particular weight; assigning jobs, promotions, performance appraisals, counseling, disciplines, and terminations.
  • Provides training in bank policies and procedures; conducts regular staff meetings.
  • Maintains security measures to protect against criminal and fraudulent activity, unnecessary risk, and exposure.
  • Maintains communications between the branch and management through regular reporting and attending staff meetings.
  • Knows all features and benefits of the bank’s products, services, and current promotions.
  • Provides quality customer service through personal contact with customers and prospects in adherence with company policy.
  • Handles customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.
  • Reviews and approves requests such as large check cashing requests, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork and cash counts.
  • Works to meet existing branch performance standards in areas such as operating control loss, associate banker's level of experience, bank secrecy, and compliance with established policies and procedures.
  • Continues to building proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

REQUIRED EDUCATION/EXPERIENCE:

  • High School Diploma or equivalent education or experience.
  • Supervisory experience.
  • Customer service experience.
  • Cash handling experience.
  • Effective verbal communication skills.
  • Well organized with the ability to manage multiple tasks.
  • Ability to work well in small groups.

PREFERRED EDUCATION/EXPERIENCE:

  • Bachelor’s degree.
  • Previous banking experience.

POSITION TYPE/EXPECTED HOURS:

This is a full time position. Work hours are scheduled around the following branch hours*:

Monday 9:00am – 5:00pm

Tuesday 9:00am – 3:00pm

Wednesday 9:00am – 5:00pm

Thursday 9:00am – 6:00pm

Friday 9:00am – 6:00pm

Saturday 9:00am – 1:00pm

Sunday Closed

Employees will be scheduled to arrive half an hour prior to the opening of the branch and work fifteen to thirty minutes following the closing of the branch. Evening and weekend work may be required as job duties demand.

*Hours may vary by branch.

TRAVEL:

Occasionally upon request.

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift 10 to 20 lbs.
  • Must be able to stand for long periods of time.
  • Must have dexterity to handle money.
  • Must use hands to operate office machines.
  • Ability to communicate both in person and/or by telephone.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

This includes, but is not limited to, the following:

  • Hiring, placement, upgrading, transfer, demotion or promotion
  • Recruitment, advertising or solicitation for employment
  • Treatment during employment
  • Rates of pay or other forms of compensation
  • Selection for training, including apprenticeship
  • Layoff or termination


It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.

  • Assistant Branch Manager

    3 months ago

    Latham, United States Trustco Bank Full time

    SUMMARY: The Assistant Branch Manager supports the Branch Manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the staff while conveying a feeling of trust, service, security and satisfaction to customers and staff. The duties are contingent on the scope of the services...

  • Field Service Technician I

    2 weeks ago

    Latham, New York, United States Canon Solutions America, Inc. Full time

    Position Overview:As a Field Service Technician I, you will play a crucial role in ensuring customer satisfaction through effective maintenance and support of Canon products. Your expertise will contribute to the overall efficiency and performance of our services.Location:US-NY-LathamJob ID:32087Employment Type:Full-TimeOpenings:1Category:Field ServiceKey...

  • Service Technician

    3 months ago

    Latham, United States Anderson Equipment Company Full time

    Job DescriptionJob DescriptionTitle: Service TechniciansLocation: Latham/Albany, NYJob Desc/Summary: Qualified candidate will perform activities working the branch service operations, which may include cleaning, repair and maintenance work on heavy equipment, and other related duties. Will also contribute to other branch functions where needed.Required...

  • Service Manager

    2 months ago

    Latham, United States Anderson Equipment Company Full time

    Job DescriptionJob DescriptionService Manager - Albany, NYAnderson is a third-generation family-owned heavy equipment company that has been proudly operating from headquarters in Bridgeville, Pennsylvania since 1935. We provide a competitive benefits package that includes PTO, 401K, Health, Dental, Vision, Life Insurance , and more. If you are interested in...

  • Service Technician

    3 days ago

    Latham, New York, United States Anderson Equipment Company Full time

    Job SummaryJob Title: Service TechnicianCompany: Anderson Equipment CompanyJob Type: Full-timeLocation: Latham/Albany, NYJob Description:Key Responsibilities:Perform activities working in the branch service operations, including cleaning, repair, and maintenance work on heavy equipment.Contribute to other branch functions where needed.Requirements:High...

  • Local Route Driver

    3 days ago

    Latham, New York, United States TransForce Inc. Full time

    **Job Summary**TransForce Inc. is seeking a skilled Route Delivery Specialist to join our team. As a key member of our operations, you will be responsible for delivering garage and commercial doors to various locations in Northern NY and VT, as well as the Binghamton area.**Key Responsibilities:**Deliver garage and commercial doors to customers in a safe and...

  • Personal Financial Counselor

    3 months ago

    Latham, United States Magellan Health Full time

    This position will provide personal financial services at assigned military installations. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations. Services include education and counseling addressing financial services that may include, but are not...

  • Electronic Alarms Specialist 2

    1 month ago

    Latham, New York, United States New York State Civil Service Full time

    NY HELP No Agency Military and Naval Affairs, Division of Title Electronic Alarms Specialist 2 Occupational Category Skilled Craft, Apprenticeship, Maintenance Salary Grade 18 Bargaining Unit DMNA - Division of Military and Naval Affairs (CSEA) Salary Range From $68488 to $68488 Annually Employment Type Full-Time Appointment Type Permanent Jurisdictional...

  • Tractor Trailer Driver- HOME EVERY NIGHT

    2 weeks ago

    Latham, United States Herc Rentals Full time

    Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of March 31, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through...

  • Medical Delivery Driver

    4 weeks ago

    Latham, United States Fair Logistics Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY. For this route, you will deliver orthopedic surgical supply kits needed for surgical procedures to hospitals and surgery clinics and pick up the used kits and drop off to the warehouse for cleaning and sterilization. AVAILABLE ROUTESWeekday MorningsPAY STRUCTUREWeekly settlements averaging from $800.00 to...

  • Route Delivery Driver

    4 days ago

    Latham, New York, United States Vans Express Inc. Full time

    Job SummaryVans Express Inc. is seeking a skilled Delivery Driver to join our team. As a key member of our logistics team, you will be responsible for ensuring timely delivery of goods to our customers on specific routes. This is a full-time position that requires a strong commitment to customer service and a safe driving record.Key ResponsibilitiesConduct...

  • IT Infrastructure Manager

    5 days ago

    Latham, New York, United States Sunmark Credit Union Full time

    About the RoleSunmark Credit Union is seeking a highly skilled IT Systems Administrator III to join our team. As a key member of our Technology department, you will be responsible for the daily operations and administration of our Server, Active Directory, and Microsoft 365 environment.Key ResponsibilitiesServer and Active Directory Management: Monitor the...

  • Field Service Technician

    2 weeks ago

    Latham, United States Canon Solutions America, Inc. Full time

    Before submitting your application, please ensure your CV is up to date and review all relevant requirements for this position.Field Service TechnicianLocation: US-NY-LathamJob ID: 32087Employment Type: Full-TimeOpen Positions: 1Category: Field ServicePosition OverviewAt Canon Solutions America, a leader in technology and service solutions, we are looking...

  • Customer Service Representative

    3 weeks ago

    Latham, United States Jobs via eFinancialCareers Full time

    Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail...

  • Relationship Banker

    18 hours ago

    Latham, New York, United States Chemung Canal Trust Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Relationship Banker to join our team at Chemung Canal Trust Company. As a Relationship Banker, you will be responsible for providing exceptional customer service to new and established financial institution clients, including cross-selling of products and services and cash receipt and payment...

  • Field Service Technician

    2 weeks ago

    Latham, New York, United States Canon Solutions America, Inc. Full time

    Position Overview:As a Field Service Technician, you will play a crucial role in ensuring customer satisfaction through effective maintenance and support of Canon products. Your expertise will contribute to the seamless operation of our technology solutions.Key Responsibilities:Analyze product failure trends and document serviceability issues, providing...

  • Collector, Drug

    3 months ago

    Latham, United States Quest Diagnostics Incorporated Full time

    Under the direction of the Branch Manager or Field Leader, the Collector's primary responsibility is to provide coverage in the field ensuring that collections are completed accurately and on time. Maintain a safe and professional environment for clients, and employees, perform with confidence all aspects of the testing, including specimen collection and...

  • Field Service Technician

    2 weeks ago

    Latham, United States Canon Solutions America, Inc. Full time

    Before submitting your application, please ensure your CV is up to date and review the qualifications for this position.Field Service TechnicianLocation: NY - LathamJob ID: 32087Employment Type: Full-TimeOpen Positions: 1Category: Field ServicePosition OverviewAt Canon Solutions America, a frontrunner in technology and service solutions, we are looking for a...

  • Field Service Technician

    2 weeks ago

    Latham, New York, United States Canon Solutions America, Inc. Full time

    Field Service TechnicianAbout the RoleCanon Solutions America, Inc., a frontrunner in technology and service solutions, is seeking a dedicated Field Service Technician. This role is pivotal in ensuring optimal performance and customer satisfaction through the effective maintenance of Canon-supported products, adhering to established Service and Parts...

  • Field Service Technician

    2 weeks ago

    Latham, New York, United States Canon Solutions America, Inc. Full time

    Field Service TechnicianAbout the RoleAre you passionate about delivering exceptional service and resolving technical issues? Canon Solutions America, a leader in innovative technology and services, is seeking a dedicated Field Service Technician. In this role, you will play a crucial part in ensuring optimal performance and maintenance of Canon-supported...