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Field Service Technician I

2 months ago


Latham, New York, United States Canon Solutions America, Inc. Full time
Position Overview:

As a Field Service Technician I, you will play a crucial role in ensuring customer satisfaction through effective maintenance and support of Canon products. Your expertise will contribute to the overall efficiency and performance of our services.

Location:
US-NY-Latham

Job ID:
32087

Employment Type:
Full-Time

Openings:
1

Category:
Field Service

Key Responsibilities:
  • Analyze product failure trends and document serviceability issues for management review.
  • Respond to customer needs with timely and accurate maintenance services, whether in the field or at the shop.
  • Maintain comprehensive records of technical information, service reports, and expenses.
  • Exhibit strong communication skills to ensure customer satisfaction.
  • Monitor and enhance the performance of assigned equipment.
  • Support branch and district goals by meeting performance metrics.

Qualifications:

To be successful in this role, you should meet the following criteria:

  • A High School diploma or equivalent experience is required.
  • Basic understanding of internet environments and successful completion of the introductory training program.
  • Willingness to travel, with a valid driver's license and a clean driving record.
  • Ability to obtain necessary security clearances to access customer sites.
  • Physical capability to lift up to 50 pounds and remain active throughout the workday.

Compensation:

The anticipated hourly rate for this position ranges from $17.57 to $26.31, in accordance with applicable laws.


About Canon Solutions America, Inc.:

Canon Solutions America, Inc. is dedicated to empowering businesses with leading-edge printing solutions and exceptional service offerings. Our commitment to innovation drives sustainability and efficiency, helping clients manage costs effectively.

As a subsidiary of Canon U.S.A., we are headquartered in Melville, NY, and have a nationwide presence. Canon Inc. is recognized for its significant contributions to technology and innovation, consistently ranking among the top companies in patent grants.

We offer a competitive benefits package, including medical, dental, vision, 401(k) plans, and more for eligible positions.


Equal Opportunity Employment:

We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.