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Field Service Technician I
2 months ago
As a Field Service Technician I, you will play a crucial role in ensuring customer satisfaction through effective maintenance and support of Canon products. Your expertise will contribute to the overall efficiency and performance of our services.
Location:
US-NY-Latham
Job ID:
32087
Employment Type:
Full-Time
Openings:
1
Category:
Field Service
Key Responsibilities:
- Analyze product failure trends and document serviceability issues for management review.
- Respond to customer needs with timely and accurate maintenance services, whether in the field or at the shop.
- Maintain comprehensive records of technical information, service reports, and expenses.
- Exhibit strong communication skills to ensure customer satisfaction.
- Monitor and enhance the performance of assigned equipment.
- Support branch and district goals by meeting performance metrics.
Qualifications:
To be successful in this role, you should meet the following criteria:
- A High School diploma or equivalent experience is required.
- Basic understanding of internet environments and successful completion of the introductory training program.
- Willingness to travel, with a valid driver's license and a clean driving record.
- Ability to obtain necessary security clearances to access customer sites.
- Physical capability to lift up to 50 pounds and remain active throughout the workday.
Compensation:
The anticipated hourly rate for this position ranges from $17.57 to $26.31, in accordance with applicable laws.
About Canon Solutions America, Inc.:
Canon Solutions America, Inc. is dedicated to empowering businesses with leading-edge printing solutions and exceptional service offerings. Our commitment to innovation drives sustainability and efficiency, helping clients manage costs effectively.
As a subsidiary of Canon U.S.A., we are headquartered in Melville, NY, and have a nationwide presence. Canon Inc. is recognized for its significant contributions to technology and innovation, consistently ranking among the top companies in patent grants.
We offer a competitive benefits package, including medical, dental, vision, 401(k) plans, and more for eligible positions.
Equal Opportunity Employment:
We are an equal opportunity employer and welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.