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Field Service Technician

2 months ago


Latham, United States Canon Solutions America, Inc. Full time


Before submitting your application, please ensure your CV is up to date and review the qualifications for this position.
Field Service Technician

Location: NY - Latham

Job ID: 32087
Employment Type: Full-Time
Open Positions: 1
Category: Field Service

Position Overview

At Canon Solutions America, a frontrunner in technology and service solutions, we are looking for a dedicated Field Service Technician. This role is pivotal in ensuring customer satisfaction through effective maintenance and support of Canon products, adhering to established Service and Parts Standards.

Your Responsibilities

In this role, you will be responsible for:

  • Documenting product failure trends and serviceability concerns to your manager, ensuring thorough record-keeping and accurate reporting.
  • Meeting customer expectations by delivering prompt, efficient, and precise maintenance services, whether in the field or at the shop.
  • Maintaining all technical documentation, including Field Service Reports and Expense Reports, as well as Canon property assigned to you.
  • Exhibiting strong communication skills to enhance customer satisfaction.
  • Ensuring the optimal performance of assigned equipment.
  • Contributing to the achievement of branch and district performance metrics.
Qualifications and Skills

This position involves direct customer interaction and requires adherence to customer policies, which may include health and safety protocols.

Do you meet the following criteria?

A High School diploma or equivalent experience is required.

A basic understanding of internet environments and the ability to successfully complete the introductory training period.

Willingness to travel (a valid driver's license and a clean driving record are necessary).

Must take all necessary steps to obtain security clearances required by customers.

Physical ability to lift up to 50 pounds and remain active for over 50% of the workday (walking, standing, kneeling).

The anticipated hourly rate for this position ranges from $17.57 to $26.31.

Company Overview

Canon Solutions America, Inc. empowers organizations of all sizes by providing leading-edge enterprise, production, and large format printing solutions, backed by exceptional service offerings. Our commitment to fostering innovation drives sustainability, enhances efficiency, and manages costs through a comprehensive suite of digital and traditional printing and document management solutions. As a subsidiary of Canon U.S.A., we are headquartered in Melville, NY, with service locations throughout the U.S. Canon Inc. (NYSE: CAJ), our parent company, generated approximately $30.4 billion in global revenue in 2020 and is recognized for its innovation and excellence in the industry.


Canon Solutions America offers a competitive benefits package, including medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, and more. A detailed list of our offerings is available upon request.


We adhere to all applicable laws and regulations, ensuring equal opportunity for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


For current job postings, please visit our Careers site.


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