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Field Service Technician

2 months ago


Latham, United States Canon Solutions America, Inc. Full time


Before submitting your application, please ensure your CV is up to date and review all relevant requirements for this position.
Field Service Technician

Location: US-NY-Latham

Job ID: 32087
Employment Type: Full-Time
Open Positions: 1
Category: Field Service

Position Overview

At Canon Solutions America, a leader in technology and service solutions, we are looking for a dedicated Field Service Technician. If you are passionate about providing exceptional customer service and ensuring the optimal performance of our products, we want to hear from you. This role is crucial in delivering high-quality maintenance and support for Canon's product line.

Your Responsibilities

In this role, you will be responsible for:

  • Documenting product failure trends and serviceability challenges to your manager, ensuring thorough record-keeping and accurate reporting.
  • Responding to customer needs by delivering prompt and precise maintenance services, whether in the field or at our facility.
  • Maintaining comprehensive technical documentation, including Field Service Reports and Expense Reports.
  • Exhibiting excellent communication skills to foster customer satisfaction.
  • Ensuring the functionality and performance of assigned equipment.
  • Contributing to the achievement of branch and district performance metrics.
Qualifications and Skills

This position involves direct customer interaction and requires adherence to specific customer policies, which may include health and safety protocols.

Do you possess the following qualifications?

A High School diploma or equivalent experience is required.

A foundational understanding of internet environments and the ability to complete the introductory training program successfully.

Willingness to travel, with a valid driver's license and a clean driving record.

Ability to obtain necessary security clearances to access customer locations.

Physical capability to lift up to 50 pounds and remain active for over 50% of the workday.

The anticipated hourly rate for this position ranges from $17.57 to $26.31.

Company Overview

Canon Solutions America, Inc. is committed to empowering businesses of all sizes with leading-edge enterprise, production, and large format printing solutions, complemented by outstanding professional services. Our mission is to drive innovation, enhance efficiency, and manage costs through a blend of digital and traditional printing and document management solutions. As a subsidiary of Canon U.S.A., we are headquartered in Melville, NY, with a nationwide presence.

We offer a competitive benefits package, including medical, dental, vision, 401(k) Savings Plan, profit sharing, educational assistance, and more. A detailed list of our offerings is available upon request.

We adhere to all applicable laws and regulations, ensuring equal opportunity for all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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