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Facility Admissions Director

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Knoxville, United States ADDICTION AND MENTAL HEALTH SERVICES, LLC Full time
Job DescriptionJob DescriptionJoin Our Leadership Team at Bradford Evolve Health Services

Are you a dedicated professional with a passion for mental health and addiction treatment? Bradford Evolve Health Services is seeking an Admissions Director to oversee the admissions process, manage intake coordinators, and ensure a seamless, compassionate experience for prospective patients. This is your opportunity to make a significant impact while advancing your career in a supportive and dynamic environment.

What's in It for You?
  • Professional Growth: Thrive in a leadership role with opportunities for career development.
  • Impactful Work: Contribute to our mission of providing evidence-based, integrated treatment for co-occurring mental health and substance use disorders.
  • Competitive Compensation: Enjoy a competitive salary, generous paid time off, and excellent benefits including medical, dental, vision, and prescription drug plans.
  • Retirement Benefits: Benefit from a 401(K) plan.
Minimum Qualifications:
  • High School Diploma or GED required; Bachelor's degree preferred.
  • Minimum of 2 years' experience in admissions, healthcare management, or a related field.
  • Strong understanding of mental health and addiction treatment.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to manage and inspire a team.
  • Proficiency with Microsoft Windows operating systems, Office software, and CRM systems.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong organizational skills and attention to detail.
  • Empathy for individuals struggling with mental health and addiction issues.
Key Responsibilities:
  • Oversee and manage the admissions process, ensuring timely and compassionate assistance for all prospective patients.
  • Supervise intake coordinators, providing training, support, and performance evaluations.
  • Develop and implement strategies to improve the admissions process and increase conversion rates.
  • Ensure accurate and complete documentation of all patient interactions in the CRM system.
  • Handle phone calls, emails, chats, and texts from prospective patients and referral sources.
  • Follow up with prospective patients as needed.
  • Identify and refer outpatient leads to the appropriate team members.
  • Provide regular reports and reviews to senior management.
  • Maintain knowledge of the services offered by Bradford Evolve Health Services.
  • Stay updated on industry trends and best practices in admissions and patient care.
  • Perform other duties as assigned by the CEO.
Physical Demands:
  • Occasional lifting of up to 20 pounds.
  • Standing, walking, and sitting for extended periods.
  • Finger and hand dexterity for using office equipment.
  • Visual and hearing acuity