Program Director

3 weeks ago

Knoxville, United States Behavioral Health Group Full time
Program Director

Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and the leading provider of opioid addiction treatment services. We are dedicated to helping individuals overcome substance use disorders. With over 115 locations in 24 states, our team of more than 1,900 employees serves over 42,000 patients.
Job Overview: The Program Director supervises daily operations of an opiate treatment center, ensuring excellence in operations, staffing, training, compliance, and customer service. Responsibilities include team member supervision, scheduling, training, service delivery oversight, patient progress evaluation, policy implementation, and regulatory adherence. The Program Director performs duties within their licensed scope, as specified in an addendum.

Key Responsibilities:
Supervise patient admission, medication delivery, and patient processing.
Maintain high standards for the treatment center’s infrastructure.
Address urgent issues and patient complaints promptly.
Monitor and report on program performance regularly.
Manage revenue collection and expenditures.
Ensure schedule adherence and minimize overtime.
Lead and mentor team members to achieve annual goals.
Implement and enforce agency’s Code of Ethics and Conduct.
Coordinate training programs and audits.
Serve as the Corporate Compliance Officer.
Ensure team members are properly educated, credentialed, and licensed.
Manage recruitment, staffing levels, and team morale.
Handle hiring, termination, and unemployment claims with HR.
Ensure compliance with all regulatory and accrediting agency requirements.
Qualifications:
Leadership experience in substance abuse treatment services.
Experience in operations, compliance, safety, accreditation, and quality of care.
Valid counseling or nursing license, or a Bachelor’s Degree in a related field.
Valid driver’s license.
Excellent verbal and written communication skills.
Strong problem-solving and ethical standards knowledge.
Physical Demands and Working Conditions:
The physical demands and working conditions outlined here represent what is required for an employee to perform the essential functions of this job. Reasonable accommodations may be provided for individuals with disabilities, as long as they do not create an undue hardship for the business.
Ability to speak and hear effectively in person and over the phone.
Adequate vision to read correspondence, computer screens, and forms.
Ability to sit for extended periods, with some bending, stooping, and stretching.
Variable workload with periodic high stress and activity levels.
Interactions with patients who may be ill, have infectious diseases, mental health diagnoses, or involvement in the criminal justice system.
Standard medical office environment.
Prolonged periods of keyboarding.

Why BHG?
Join BHG, where your career flourishes in an environment built on teamwork and compassion. At BHG, we're not just a team; we're a family dedicated to patient well-being and professional growth. Here's why you should be part of our journey:
Work-Life Balance: Enjoy generous paid time off for vacation, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays, ensuring you have time for self-care and personal commitments. Manageable workload.
Investment in Your Growth: BHG prioritizes your development through role-based training and advancement opportunities. Grow with us as we nurture your career path.
Comprehensive Benefits: Choose from three robust benefits programs, including health, life, vision, and dental insurance. Enjoy our tuition reimbursement program and competitive 401K match, along with medical, dental, vision care, life insurance, disability coverage, and vacation time.
Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for completing certifications or licenses.
Employee Perks: Access exclusive discounts on various services and entertainment options. Take advantage of our Employee Assistance Program and self-care series.
At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others.
BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

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