Director of Services

1 month ago

Madison, United States Cinnaire Corporation Full time
Job DescriptionJob Description

Job Summary: The Director of Services is responsible for acting as the owner’s representative for Cinnaire Solution’s service-enriched housing assets. The role will ensure on-site supportive service providers and property management staff are equipped, supported, and accountable. Working closely with on-site staff, the role will seek to enhance service delivery and help identify solutions and funding opportunities for property-wide issues.

Essential Responsibilities:

  1. Owner’s representative - perform as a liaison between property management, and supportive service providers to ensure the best services.
  2. Make recommendations on supportive service providers and assist with negotiation of supportive service and property management contracts.
  3. Perform analysis of supportive services to make recommendations for improvements through evaluating and tracking project service data, reviewing, and approving supportive service budgets, reviewing property management reports, auditing the buildings, and assisting ownership in identifying potential problems.
  4. Conduct site visits and inspection visits to ensure healthy living standards and adequate service provisions.
  5. Administer weekly or biweekly check-ins with property management and supportive service staff that fosters a team-oriented approach to tackling resident and building issues.
  6. Identify and implement strategies to maximize service performance and reporting.
  7. Monitor the delivery of services to residents to ensure they are appropriate, timely, and satisfactory.
  8. Monitor evictions and potential disputes between property management, supportive services providers, and residents.
  9. Seek out funding opportunities for service providers to enhance and ensure stability for services to continue operating functionally at the property.

Qualifications and Skills:

  • BA/BS/MA in social services or closely related field preferred.
  • 5 years' experience in community development; or property management; or service providers; or case management services preferred.
  • Persons with commensurate work experience that do not possess a degree will also be considered.

Key Competencies:

  • Intellectual Agility: Interprets data and information from multiple sources and translates it into coherent messages that inform decisions.
  • Customer Focus: Stays ahead of customer needs and uses insight to develop new and/or modify services.
  • Self-Development: Operate with the mindset of continuous improvement. Embrace their career development, learn and update skills.
  • Diversity Awareness: Identifies the benefits and advantages of harnessing the collective insights from various individuals in the organization.

Reporting Relationship: Reports to President, Cinnaire Solutions

Supervisory Relationship: None

Physical Requirements:

  • The ability to work at a computer for extended periods of time.
  • The person in this position needs to occasionally move inside and outside of a development property.
  • Ability to lift/carry materials weighing up to 25 lbs.

Travel Required: 40%

Benefits Offered: Medical, Health Reimbursement Account, Flexible Spending Accounts (medical and dependent care), Dental, Vision, Life Insurance, Accidental Death & Dismemberment, Long-Term Disability, Employee Assistance Plan, Pet Insurance, Identity Theft Protection, Paid Mobile Phone Service, Unlimited PTO, Incentive Compensation, 403(b) Plan, and Profit-Sharing Plan.

Cinnaire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, status as a Vietnam-era or disabled veteran or any other characteristic protected by law. Cinnaire complies with all applicable federal, state, and local laws, regulations and ordinances prohibiting employment discrimination. Cinnaire is committed to the full inclusion of all qualified individuals. As a part of this commitment, Cinnaire is dedicated to providing access, and reasonable accommodation in its services, programs, activities, recruitment and employment for qualified individuals with disabilities.


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