Operations Coordinator
3 weeks ago
MicroTech Systems is looking for an Operations Coordinator to join our team in our Boise, Idaho office. This person will work to support the daily operations of the office and will be responsible for coordinating the operations within the production centers of MicroTech Systems.
The ideal candidate is a high-energy individual with excellent organizational skills, a strong attention to detail and the ability to communicate effectively in both written and verbal communications.
Responsibilities:
- Pre-process Service Requests - Answer incoming phone calls / emails with the creation of support tickets
- Technical Director Assistance
- Field inbound communications - Communicate with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages, verifying solution implemented resulted in the problem being solved to full customer satisfaction
- Coordinate scheduling - Communicate with clients regarding upcoming onsite appointments
- Monitor Dashboards - Monitor dashboards for issues and client escalations
Requirements:
- High school diploma, associates degree in service related profession preferred
- 2-4 years experience as an administrative assistant or IT service professional preferred
- Strong organizational, communication, and time-management skills
- Strong typing skills
- Proven ability to work in a fast-paced environment
- Positive, high-energy attitude
- Resourcefulness, creativity, and problem-solving skill set
- Excellent phone presence
- Proficiency in Microsoft Office
About MicroTech Systems:
MicroTech Systems is a professional Managed Service Provider (MSP) dedicated to helping people feel secure Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.
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