DMV Title Coordinator

3 weeks ago

Las Vegas, United States UNIFY Talent Acquisition Full time
Job DescriptionJob Description

Summary:

The DMV Support Representative role requires both credit union member and team member contact to cover job responsibilities, ranging from general consumer loan revision servicing updates, knowledge of DMV functionalities, general understanding of loan insurance maintenance, and product knowledge of GAP, MBP and Debt Protection.

Due to the daily job tasks involving paper titles, checks, and other sensitive data, the DMV Support Representative will work onsite daily at our Las Vegas Ops Center.

Responsibilities:

  • Assists DMV team in following up on title requests from members and dealerships.
  • Prepares forms and documents for DMV lien filings.
  • Performs title/lien release functions within established timeframes.
  • Corrects or updates specific data in the Host System as directed by management and designated loan support personnel.
  • Maintains pending file for follow-up and receipt of titles and performs the appropriate follow-up within established timeframes.
  • Reviews title for accuracy and updates the designated system and the paperless title system.
  • Maintains accuracy rating on title perfection within established department requirements.
  • Corresponds with the DMV partner vendor to update changes.
  • Ensures that proper funds are received for payoffs and correct security is being released.
  • Provides members with satisfied liens.
  • Ensures full compliance with UNIFY policies, procedures, and service standards; and with all federal acts related to Consumer Lending.
  • Communicates verbally or in writing with internal team members or members effectively as needed.
  • Understands and learns the current core banking system and ancillary systems as needed to achieve a clear working understanding of how fields and settings behave to improve accuracy.
  • Attends training sessions as needed.
  • Responds to email or Synapsys requests in a timely manner and within expected SSLA timeframes.
  • Answers inbound calls from assigned phone queues.
  • Works and communicates with Senior DMV Support Representative to achieve expected quantity and quality of work as it relates to the desk duties delegated.
  • Performs all other duties as assigned.

Qualifications

  • Education: high school diploma or equivalent

  • Experience: 2 years' customer service and document management experience, preferably in Consumer Lending in a financial institution. Ideal candidate has DMV knowledge.

  • Skills: strong organizational abilities; the ability to communicate effectively, both verbally and in writing, with individuals and groups

  • Technology: proficiency in MS Word and Excel

See the UNIFY Difference

At UNIFY, we believe that each team member is a valued contributor. Through a teamwork approach, we strive to provide a positive and rewarding workplace that helps our team succeed. UNIFY provides a work environment which promotes learning, growth, and the opportunity for team members to challenge themselves.

Competitive Compensation and Excellent Benefits Package* Includes:

Medical (PPO/HMO), Prescription, Dental (PPO/DMO), Vision, Life, and Short- and Long-Term Disability Insurance
Dependent and Medical Care - Flexible Spending Accounts
Vacation, Sick, Personal and Holiday Pay
401(K) Plan with employer match
Education reimbursement for approved programs
UNIFY banking privileges for you and your family

*All programs subject to review and change

UNIFY is proud to be a drug-free, equal-opportunity employer including disability/vets. For more information on UNIFY, visit us at www.unifyfcu.com

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