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Receptionist (Lobby Experience Specialist)

1 month ago

Saint Paul, United States Catholic United Financial Full time
Job DescriptionJob DescriptionDescription:

This role serves as the vibrant heartbeat of the Catholic United Financial Home Office lobby. Picture yourself as the friendly face and cheerful voice welcoming visitors and callers, bringing our mission to life with every interaction. Your role is all about making connections—whether it is smoothly managing calls or warmly greeting guests and employees. You will be the go-to guru for all things related to lobby operations, ensuring that messages and visitors zip in and out with efficiency and with a sprinkle of Catholic United Financial charm. Plus, you'll be diving into a diverse mix of tasks from across our organization, keeping each day fresh and exciting. Ready to be the face that lights up our lobby and keeps our office humming? Make every interaction a celebration of our Catholic United Financial spirit.


Two roles are available, seeking general availability to work of:

  • Monday - Friday 8:00 AM to 12:30 PM (22.5 hours per week)
  • Monday - Thursday 12:30 PM to 4:30 PM - THIS POSITION HAS BEEN FILLED

Catholic United Financial is a member-owned, not-for-profit financial services company, connecting people of faith, protecting their future and generously impacting parishes, schools and communities since 1878.

We offer:

  • Competitive salary with some limited part time benefits (paid holidays, PTO and a generous 401(k) plan)
  • Opportunities for professional growth and advancement
  • A collaborative and inclusive work environment
  • An engaging company culture committed to excellence and giving back to each other and our communities of faith

This is not a remote position - sorry, but the nature of this role requires attendance in Home Office in Arden Hills, MN.

Requirements:
  • Receive incoming telephone calls, obtaining sufficient details to direct the caller as needed, facilitating internal messages and telephone transfers and
  • Greet all visitors and grant Catholic United Financial visitors and authorized tenant visitor's building access according to policy, using technology to contact receiving party as needed (instant messaging, emails, phone calls etc.) as needed.
  • Completes assigned tasks as allocated by a variety of departments with the allotted time.
  • Provide answers to routine inquiries and other information as appropriate.
  • Maintains appropriate confidentiality of information.
  • Must be able to work the hours and/or shift assigned, begin and end work and breaks on time – critical for this role.
  • Must maintain courteous, professional and effective working relationships with employees at all levels of the organization, and with tenant clients, vendors and/or any other representatives of external organizations.

QUALIFICATION REQUIREMENTS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Catholic United Financial sells financial products and services to Catholic members and prospective Catholic members. While you do not have to be Catholic to work here, you must be generally aware of and comfortable with the religious practices and organization of the Roman Catholic Church.


EDUCATION, EXPERIENCE and OTHER

  • High school diploma, general equivalency diploma (GED) or equivalent combination of education and life experience.
  • Experience in a customer service role, reception role or other related experience in dealing with a high volume of phone calls, interactions with people and interruptions are helpful.
  • Ability to communicate professionally in-person and on the phone.
  • Some experience working with the Microsoft Office product suite including Outlook, Teams, etc. is required.
  • Experience and comfort using other software platforms and technologies is helpful.
  • Ability to multitask, and work through interruptions.
  • Ability to read and comprehend simple instructions, short correspondence and memos.
  • Ability to apply common sense understanding in carrying out detailed written or oral instructions or requests.
  • Ability to work with a wide range of personalities in a courteous, effective and efficient manner.
  • Ability to occasionally work a flexible schedule (more hours) is highly desirable, to cover for time off, special projects, etc.

OTHER SKILLS & ABILITIES

  • Self-starter and works independently managing multiple responsibilities, often with little supervision.
  • Must have strong ability to collaborate, build, and maintain strong relationships with people.
  • Ability to be direct as well as diplomatic
  • Action oriented with the ability to think and respond quickly to change.
  • Willingness to continuously learn and be open to feedback to improve individual performance.
  • Demonstrated ability to drive change and process improvement.

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