Resident Relocation Coordinator

2 months ago

Richmond, United States Housing Opportunities Unlimited Full time
Job DescriptionJob DescriptionOVERVIEW:
The Resident Relocation Coordinator is a key member of the Relocation team. The Resident Relocation Coordinator is responsible for overseeing the daily relocation tasks required at multiple sites while working closely with residents to prepare and assist them with all required relocation activities. The position involves regular communication with clients, managing third-party vendors, including cleaners, moving and pest control companies, and data collection and tracking. The Resident Relocation Coordinator represents HOU at company events and helps move our mission and reputation forward.

RESPONSIBILITIES
●Conduct site setup activities, including the arrangement of office, relocation files organization, identification of vendors, and off-site relocation units.
●Participate in surveying residents to understand their relocation needs and relocation preferences.
●As part of the assessment process, take an inventory of tenant belongings and furniture, taking note of large furniture, infestation, clutter, and hoarding issues.
●Participate in and facilitate resident and community meetings and drop-in sessions to discuss the relocation process and resident relocation rights and benefits.
●Prepare and distribute appropriate notices to affected households regarding the relocation program and ensure proof of resident receipt for notices are received and on file as required.
●Provide relocation counseling and assistance in compliance with applicable Federal, State, or local regulations.
●Implement relocation policies as outlined in the approved relocation plan.
●Serve as a liaison between HOU, property management, clients, and residents.
●Provide weekly and monthly reports to clients, the project manager, and the development team.
●Regularly update and maintain relocation files, database, lottery list, and relocation tracking reports.
●Create an agenda for weekly relocation meetings, take minutes of each meeting, and distribute them to the team within 48 hours of the meeting.

●Conduct pre-inspection of units to ensure they meet decent, safe, and sanitary requirements before offering them as a comparable relocation unit.
●Notify residents of the move-in date and provide ongoing contact and support to ensure they are prepared to move.
●Check-in with residents at least 30 days before moving and follow up weekly three weeks before the moving date. Conduct final check-in 72, 48, and 24 hours before the moving date.
●If needed, provide packing supplies, tips, demonstrations, and assistance.
●Assist with utility disconnection and reconnection and completion of the change of address forms (if applicable) for households needing assistance.
●Schedule, coordinate and supervise moves and other move-related tasks, including pest inspection and unit turnover as needed.
●Work closely with construction, property management, development, and moving contractors to ensure residents vacate their units per the relocation schedule, surrender keys to the property management, and units are properly secured.
●Implement procedures for minimizing resident property damage, including inventorying furniture and taking photos or video, and serve as the initial point of contact regarding resident claims of damage or loss. In the event of property damage or missing belongings, serve as a liaison between the resident and moving company to facilitate timely resolution of the claim.
●Interface with residents' families, friends, or social services providers to ensure seamless delivery of services and address relocation challenges.
●Serve as an HOU representative to local, state, federal, housing agencies, and community groups.
●Participate in weekly supervision and scheduled site meetings with the Project Manager/Assistant Project Manager.
●Ensure relocation files contain required documentation and the data-tracking system is updated regularly.
●Complete all tasks identified in the site work plan and perform other duties as assigned.

QUALIFICATIONS
●Bachelor's Degree is preferred.
●Experience in relocation services, social services, customer service, or other similar fields preferred.
●Provide verbal interpretation and written translations if the resident population requires communication in specific languages.
●Must have excellent customer service, interpersonal, verbal, and written communication skills.
●Able to work with diverse populations and communicate effectively with numerous stakeholder groups, including staff, clients, and residents.
●Must be able to multitask and prioritize responsibilities and work under strict time constraints on various projects.
●Ability to lift up to 20 lbs, work in adverse weather conditions, and stand for extended periods of time.
●Must be able to walk up to 4 miles per day and ascend up to four flights of stairs at a time.
●Have a propensity to learn and take on more tasks or responsibilities.
●Knowledge of Microsoft Office and Google Suite as well as database applications.
●Must be able to pass a pre-employment criminal background screen.

EEO Statement:
HOU is an equal opportunity employer. We actively seek a diverse staff reflective of the community we serve.

  • Relocation Coordinator

    2 weeks ago

    Richmond, Virginia, United States General Services Corporation Full time

    Job TypeFull-timePosition OverviewBecome a part of our team at General Services Corporation, where we focus on more than just managing apartment communities; we cultivate a community among our team members. As a cherished member of the GSC family, you will engage in a supportive and collaborative environment that values open communication and teamwork. We...

  • Commercial Relocation Coordinator

    1 week ago

    Richmond Heights, Virginia, United States RCS Moving LLC Full time

    Commercial Relocation CoordinatorRCS Moving, LLC is seeking a dedicated Commercial Relocation Coordinator to become a vital part of our team. This role emphasizes invoicing and customer project entry.An effective Commercial Relocation Coordinator should possess outstanding communication and relationship management abilities, along with the capacity to...

  • Relocation Specialist

    2 weeks ago

    Richmond, Virginia, United States Dunmar Moving Systems Inc Full time

    Job TypeFull-timePosition OverviewDunmar Moving Systems Inc is seeking a dedicated and enthusiastic individual to join our Move Coordination Team as a Relocation Specialist. This role is pivotal in assisting with the organization of residential relocations. The ideal candidate will thrive in a dynamic environment and possess strong problem-solving skills to...

  • Resident Selection Coordinator

    6 days ago

    Richmond Hill, Georgia, United States Wavecrest Management Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Resident Selection Coordinator to join our team at Wavecrest Management. As a key member of our housing team, you will be responsible for the initial rental and re-rental of housing units to prospective renters.Key ResponsibilitiesAnswer inquiries from tenants and provide assistance with their...

  • Resident Selection Coordinator

    2 weeks ago

    Richmond Hill, United States Wavecrest Management Full time $20 - $25

    Job DescriptionJob DescriptionAs a Resident Selection Coordinator at Wavecrest Management you are responsible for initial rental and re-rental of housing units to prospective renters.We are looking for an organized, punctual, and professional applicant who can learn quickly and meet multiple deadlines. What you’ll do:o Answer phones and assist tenants...

  • Resident Selection Coordinator

    3 months ago

    Richmond Hill, United States Wavecrest Management Full time

    Job DescriptionJob DescriptionAs a Resident Selection Coordinator at Wavecrest Management you are responsible for initial rental and re-rental of housing units to prospective renters.We are looking for an organized, punctual, and professional applicant who can learn quickly and meet multiple deadlines. What you’ll do:o Answer phones and assist tenants...

  • Resident Integration Specialist

    2 weeks ago

    Richmond, Texas, United States The Aspenwood Company Full time

    The Aspenwood Company is seeking a dedicated full-time Resident Integration Specialist to join our team. This role is pivotal in ensuring a smooth transition for new residents at our senior living community. Pre-Transition ResponsibilitiesInitiate contact with families promptly after the decision to move, providing a warm introduction and coordinating the...

  • Relocation Consultant

    6 days ago

    Richmond, Virginia, United States General Services Corporation Full time

    About the RoleAs a valued member of our General Services Corporation team, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development.Key ResponsibilitiesCommunicate with prospective residents to provide rental...

  • Family Medicine Residency Behavioral Health Faculty

    3 months ago

    Richmond, United States LifeLong Medical Care Full time

    Family Medicine Residency Behavioral Health FacultyJob Locations US-CA-RichmondID 2024-5586OverviewLifeLong Medical Care is looking for a Behavioral Health Core Faculty to join our Family Medicine Residency team. The core faculty Develops and implements the behavioral health curriculum in collaboration with the Residency Faculty Psychiatrist, consistent...

  • Assistant Director of Resident Care

    2 weeks ago

    Richmond, United States The Aspenwood Company Full time

    The Aspenwood Company, a leader in the senior living industry has an outstanding opportunity for an experienced Assistant Director of Resident Care at our Clayton Oaks Living location an Assisted Living with Memory Care senior living community.Schedule is Monday- Friday from 8:00 a.m. to 5:00 p.m.Manager on Duty weekend rotation, must be available holidays...

  • Move - In Coordinator

    2 days ago

    Richmond, Texas, United States The Aspenwood Company Full time

    Job Summary: The Aspenwood Company is seeking a highly skilled Move - In Coordinator to join our team at Clayton Oaks Living, an Assisted Living with Memory Care senior community. As a key member of our staff, you will play a vital role in ensuring a seamless transition for new residents, providing exceptional customer service, and promoting our community's...

  • MDS Coordinator

    2 weeks ago

    Richmond, Indiana, United States American Senior Communities Full time

    Part-time MDS CoordinatorLocation: Richmond, IndianaAbout Us:American Senior Communities is dedicated to delivering compassionate care and support to our residents. Our core values of Compassion, Accountability, Relationships, and Excellence guide our interactions with residents, families, and team members, ensuring a nurturing environment for all.What We...

  • Office Coordinator

    2 weeks ago

    Richmond, Virginia, United States Vaco Full time

    Vaco Richmond is seeking a dedicated Office Coordinator to enhance the operational efficiency of our client's organization. The successful candidate will play a pivotal role in delivering thorough administrative assistance, which encompasses managing communications, organizing and coordinating meetings, maintaining documentation, and ensuring smooth office...

  • Nursing Leadership Coordinator

    2 weeks ago

    Richmond, Michigan, United States MediLodge of Richmond Full time

    Position Overview: As a pivotal member of our healthcare team, the Nursing Leadership Coordinator will play a crucial role in enhancing the quality of care for our residents. This position is ideal for experienced nurses seeking to elevate their careers in a supportive environment.Key Responsibilities: - Collaborate with the Director of Nursing to oversee...

  • Operating Room Residency RN

    1 month ago

    Richmond, United States Henrico Doctors' Hospital Forest Full time

    Description Introduction Do you want to join an organization that invests in you? At Henrico Doctors' Hospital Forest, you come first! HCA Healthcare is committed to the growth and development of our future nurses! The HCA Nurse Residency Program is a year-long program designed to give you hands-on experience to help establish valuable clinical and critical...

  • MDS Care Coordinator

    2 weeks ago

    Richmond, Virginia, United States The Laurels of Bon Air Careers Full time

    Position Overview:Are you a skilled nursing professional seeking to stay engaged in patient care while stepping away from traditional bedside duties? If you are detail-oriented, efficient, and capable of working independently, the MDS nursing role at The Laurels of Bon Air may be an ideal fit for you.About Us:The Laurels of Bon Air is part of Laurel Health...

  • MDS Care Coordinator

    2 weeks ago

    Richmond, Virginia, United States Ciena Healthcare Full time

    Position Overview:Are you a skilled nursing professional looking to maintain a significant role in patient care without direct bedside responsibilities? If you are organized, efficient, and capable of managing your workload independently, the MDS nursing position at Ciena Healthcare could be an ideal fit for you.About Ciena Healthcare:Ciena Healthcare is a...

  • MDS Care Coordinator

    2 weeks ago

    Richmond, Virginia, United States The Laurels of Bon Air Careers Full time

    Are you a dedicated nursing professional looking to maintain a clinical role in patient care without the demands of bedside nursing? If you possess strong organizational skills, efficiency, and the ability to work independently, the MDS nursing position at The Laurels of Bon Air may be an ideal fit for you.About Us: The Laurels of Bon Air is part of Laurel...

  • MDS Care Coordinator

    2 weeks ago

    Richmond, Virginia, United States Ciena Healthcare Full time

    Position Overview:Are you a skilled nursing professional seeking to maintain a clinical role in patient care without direct bedside responsibilities? If you are organized, efficient, and capable of managing your workload independently, a position as an MDS Nurse at Ciena Healthcare may be the ideal fit for you.About Ciena Healthcare:Ciena Healthcare is a...

  • Recreational Activities Coordinator

    2 weeks ago

    Richmond, Virginia, United States Kenwood Health Center, LLC Full time

    Recreational Activities Coordinator -- FULL-TIMEPosition Objective: Support the Activities Director in implementing daily programs that engage residents.KEY RESPONSIBILITIES:Design, organize, and lead engaging activities tailored to residents' interests.Maintain open communication with residents' families and the entire care team.Facilitate group activities...