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Relocation Coordinator

2 months ago

Richmond, Virginia, United States General Services Corporation Full time

Job Type

Full-time

Position Overview

Become a part of our team at General Services Corporation, where we focus on more than just managing apartment communities; we cultivate a community among our team members. As a cherished member of the GSC family, you will engage in a supportive and collaborative environment that values open communication and teamwork. We are committed to fostering your professional growth and development aspirations.

At GSC, we embrace excellence, promote innovative ideas, and enjoy our work. Join us on a fulfilling journey where each day presents a chance to make a meaningful difference and be part of a diverse team, united by common values and strong connections.

Key Responsibilities:

  • Engage with potential residents through various communication channels, providing detailed rental information tailored to their needs and aiming to schedule appointments.
  • Perform administrative tasks as necessary.
  • Ensure all interactions with customers, prospects, applicants, residents, and colleagues align with the Company's Customer Service Program and philosophy.
  • Adhere to company policies and procedures consistently.
  • Manage incoming calls using a multi-line system.
  • Respond to inquiries received via email according to established protocols.
  • Coordinate appointments with prospects using the designated scheduling system.
  • Document prospect information accurately in the system.
  • Return missed calls promptly.
  • Provide the Relocation Department Manager with daily reports on calls, emails, and scheduled appointments.
  • Achieve or surpass Daily Conversion Rates.
  • Meet all criteria outlined in the Relocation Department Shoppers Report.
  • Keep the Relocation Department Manager informed of any concerns or inconsistencies regarding policies, leasing, and customer service.
  • Availability for weekend work is required.
Qualifications:

Education: High School diploma or equivalent is required; college coursework related to data entry and marketing is preferred.

Experience: A minimum of 2 years in a sales role is essential. Experience in a remote work setting is advantageous, as is property management experience.

Skills:
  • Sales-driven mindset
  • Strong public relations abilities
  • Professional and courteous telephone communication
  • Excellent oral and written communication skills
  • Ability to follow up effectively
  • Capacity to thrive in a fast-paced, dynamic environment
  • Composure under pressure
  • Retention of critical information
  • Sound judgment
  • Proficient in computer applications, particularly Microsoft Office
  • General office skills
  • Problem-solving capabilities
Benefits:

GSC prioritizes your health and well-being by offering a comprehensive benefits package, including:
  • Health, Dental, and Vision Insurance
  • 401(k) Retirement Savings Plans
  • Employee Rental Discounts at GSC properties
  • Paid Holidays, Sick Leave, and Vacation
  • Health Savings Account with Matching Contributions
  • Maternity Leave
  • Employee and Dependent Care Assistance Programs
  • Short- and Long-Term Disability Insurance
  • Life, Critical Illness, Accident, and Cancer Insurance Plans
  • Pet Insurance
  • Identity Theft Protection
  • Legal Resources

A valid driver's license and proof of insurance are required, along with successful completion of a criminal background check and pre-employment drug screening. GSC is proud to be an equal opportunity employer, committed to a diverse and inclusive workplace.