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Customer Support Representative | Future Opportunity
2 months ago
HireVue is the talent experience leader – accelerating the way organizations discover, engage, assess, and hire the best talent. Automating recruiter activities, HireVue connects companies and candidates anytime, anywhere. HireVue’s text-enabled end-to-end talent experience platform includes video interviewing, assessments and conversational AI. HireVue has hosted more than 70 million video interviews and 200 million chat-based candidate engagements for over 1,200 pioneering customers around the globe.
We are relentlessly focused on developing fair and objective hiring solutions to help our customers and their candidates, and we embrace this same focus of fair and objective hiring when we hire for our own team, striving to build a diverse and inclusive culture based on a foundation of respect and inclusion.
Job DescriptionThe role of Customer Support Specialist is part of the front-line of the HireVue experience for interviewing candidates and customers. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession by taking ownership of investigations.
Essential Duties and Responsibilities
Resolve customer and candidate issues via phone, email, and chat.
Complete projects assigned by the support manager.
Identify, research, and resolve customer issues using the HireVue system.
Follow-up on customer inquiries not immediately resolved.
Complete call logs and reports.
Recognize, document, and alert the supervisor of trends/ issues in customer calls.
Recommend process improvements.
Nights or weekend hours might be required depending on shift.
Excellent interpersonal communication skills and a friendly demeanor.
Excellent reading and writing skills with the ability to accurately type at least 40+ words/minute.
Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems.
2+ years in a customer service role; experience in a technical support role preferred.
Strong problem solving skills and resourcefulness.
Experience with Salesforce or another CRM preferred.
Experience communicating with customers preferred.
Additional Information
This is an evergreen posting. We are not currently hiring for this position but are seeking candidates who are interested in joining our organization in the future.
HireVue is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.
HireVue is NOT currently hiring:
AK, IA, ME, MS, NM or WV.
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