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Senior Customer Support Representative
2 months ago
Position Overview: Customer Support/Account Representative
Location: South Jordan, UT
Compensation: $21.99 /hour
Contract Duration: 6 months
Work Environment: On Site
Role Summary: We are seeking dedicated and professional Client Support Service Professionals to enhance our operations. This position entails managing incoming inquiries via phone related to various service matters. Your primary responsibility will be to deliver precise and efficient responses while adhering to essential performance metrics.
Key Responsibilities:
- Handle incoming calls concerning Cash Management products and services, the Online client portal, the Mobile application, and general account or financial inquiries.
- Provide exceptional customer service with an emphasis on accuracy and efficiency.
- Collaborate effectively in a dynamic, team-oriented environment.
- Demonstrate the ability to multi-task and adapt swiftly to changes in a busy financial service center.
Preferred Qualifications:
- Bachelor's Degree
- Prior experience in a contact center environment
Essential Qualifications:
- Strong dedication to delivering World-Class Service.
- Professional demeanor with a focus on career development.
- Ability to manage multiple responsibilities and adjust to changes efficiently.
Benefits Overview:
- Eligible employees at Russell Tobin receive comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
Compensation: $21.99 /hour
