Pipeline - Customer Support Representative

2 months ago


South Jordan, United States Tailored Management Full time

Customer Support Representative Location: South Jordan, UT- Role is Hybrid and requires in-office attendance 3 days per week. Pay Rate: $20.90/Hr Contract Length: 6 Months *Contract Extension or Conversion to FTE based on Performance, Attendance and Business Need* Job Description In this role you will be assisting working for a Fortune 500 Financial Giant handling incoming calls and providing account service and resolution for internal and external business partners. This is a high-volume environment that will allow for growth opportunities while you're servicing members and associates with their needs. Responsibilities Client Support Service Professionals handle incoming phone calls regarding various service inquiries on client accounts. Calls will need to respond with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics. Functional support areas include client's Cash Management products and services, **** Online (client website) and Mobile app, and general account or financial related inquiries. Successful applicants will be highly professional, career driven, and committed to World-Class Service. Skills Ability to contribute in a fast paced, team-oriented environment. Aptitude to multi-task and adjust quickly to change in a busy financial service center. Education and Other Requirements High School Diploma required, Bachelors Degree Preferred Experience in financial service center or Call center experience is required. Must have a home laptop/desktop for remote days - In Office computer will be provided Should you accept an offer for an opportunity, with this client, we do require a background check (7 years and active cases), fingerprinting, education verification, and verification of employment history for the last 7 years. You may be required to provide documentation (copy of your diploma, W2's or Paystubs) to help us verify this information .



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