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Maximo Manager

2 months ago

Houston, United States IT-SCIENT Full time
Job DescriptionJob Description

Job Title: Maximo Manager

Location: Houston, TX (Onsite)

Duration: Full Time

Job Description:

  • Manage, Lead, Mentor and guide the support team to deliver exceptional customer service.
  • Manage complex and escalated customer issues and provide resolution in timely manner.
  • Oversee daily support operations, including ticket management, escalation procedure and issue resolution.
  • Coordinate training program to ensure the team is up to date with the latest product knowledge and support based practice.
  • Manage and Monitor customer satisfaction level and implement strategy to improve overall customer experience.
  • Manage
  • Lead initiative to improve support tools, system and processes.