Office Manager

3 months ago


San Antonio, United States MedVein Management, LLC Full time
Job DescriptionJob DescriptionDescription:

Join the winning team Medical Vein Clinic is looking for an experienced Medical Office Manager to oversee non-clinical administrative, insurance, and call center operations.


Hours:

  • Monday-Friday 7:30am- 5:00pm


Essential Functions:

  • Manage and supervise office staff of 10-15, including training, and performance evaluations
  • Manage and implement office policies and procedures to ensure compliance with healthcare regulations
  • Over see the coordination and scheduling of patient appointments, ensuring optimal use of providers’ time
  • Over see the day-to-day operations of the medical office, ensuring smooth workflow and efficient patient care
  • Maintain accurate patient records and ensure confidentiality of sensitive information
  • Work with billing department to ensure insurance coverage and patient billing questions/concerns
  • Monitor inventory levels of supplies, request ordering as needed
  • Monitors and approves attendance and time off for personnel
  • Trains, monitors, and provides ongoing education to staff for insurance and call center operations
  • Identify and provide solutions to any problems or opportunities for improvement
  • Collaborate with providers to optimize patient insurance requirements, updates and improve billing efficiency
  • Continual learning to develop and implement adapting approaches to improve performance and growth
  • Responsible for daily personnel management and oversight of insurance verification, authorization, referral, and the call center staff
  • Responsible for daily enforcement of company policies and procedures including HIPAA compliance
  • Primary contact for providers and clinic staff when questions arise on insurance, authorizations, referrals or scheduling
  • Responsible for ensuring administrative staff is scheduling properly
  • Responsible for ensuring authorizations are are submitted and received in a timely manner and patient appointments are not being rescheduled
  • Responsible for assisting patients with billing questions
  • Responsible for handling escalated patient calls
  • Ability to provide coverage backup for all admin positions (phones, insurance verifications, authorizations, referrals)
Requirements:

Successful Candidate Should Possess:

  • Bachelor’s Degree in related field
  • 2 years minimum management experience, preferably in medical insurance or call center scheduling
  • Strong leadership and organizational skills
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Knowledge of insurance verifications, authorizations, referrals, front desk and phone operations
  • Special ability to communicate well with staff and general public
  • Ability to time manage and prioritize tasks, organized, goal oriented
  • Portrays positive “can do” attitude and actions that are oriented to patient, provider and employee satisfaction
  • Able to effectively communicate with upper management and physicians
  • Effectively communicate with patients to resolve disputes with a positive outcome
  • Maintains open and positive communication, both written and verbal, with all personnel and physicians
  • Maintains professionalism towards the promotion of a positive work environment
  • Maintains calm and effective behavior during stressful situations
  • Conducts all aspects of supervision in a firm, fair, and consistent manner
  • Demonstrates an ability to identify and resolve problems using good judgment to reach quality decisions
  • Continually evaluates the morale of staff and takes appropriate actions to resolve problems
  • Ensures asafe environment for the patients and staff
  • Humanresources and insurance benefits management experience
  • Strong knowledge of medical billing, insurance verification and prior authorizations
  • Excellent verbal and written communication
  • Provider credentialing for Insurances experience

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