Client Services Specialist

3 weeks ago

Lafayette, United States YWCA Greater Lafayette Full time
Job DescriptionJob Description

YWCA Greater Lafayette is an organization with a powerful nationwide mission and long-standing relationships with supporters. The work we do is meaningful and necessary, and our supporters recognize the crucial role we play in the community. We need a member of our team that will continue to cultivate existing relationships and help us tell our story to those that don’t know it yet. Our mission is the core of who we are, and our vision is to be the leading organization for women and their families, empowering them to meet their vital needs and succeed in life.

YWCA Greater Lafayette is seeking an organized, empathetic, trauma informed leader who will oversee all aspects of the emergency shelter/Rape Crisis Center. The Client Services Specialist oversees day to day operations of the Emergency shelter/Rape Crisis Center including but not limited to: donations, food, supplies, volunteers, and shelter advocates.

Position Summary

Reporting to the DVIPP Director, The Client Services Specialist is responsible for maintaining the 24/7 crisis line schedule and supervises part time Shelter Advocates and full time Night Shelter Advocate. The Client Services Specialist creates monthly quarterly and yearly stats and reports for entire program. The Client Services Specialist facilitates a support group and will provide direct client support, when needed. Candidates should have experience in the following areas: organizational data management, supervision of new and veteran staff, knowledge of domestic violence shelter and/or rape crisis center operations.

Essential Functions

  • Capacity building to ensure the continuity of sexual assault and rape crisis center services for sexual assault survivors and their dependents.
  • Provide crisis Intervention, client intake and triage when needed in the Rape Crisis Center.
  • Technical assistance for maintaining data and program database.
  • Training staff on program database and documentation.
  • Training volunteers and staff on crisis line training in coordination with Director and Client Services Manager.
  • Maintain all necessary documentation and records for monthly stats and program reports for grant.
  • Evaluate supplies and inventory in Rape Crisis Center.
  • Manage the crisis line and on call schedules.
  • Ensure operations are compliant with current Peer Review standards and Rape Crisis Center standards.
  • Record, organize, distribute, and acknowledge all program donations at the Rape Crisis Center.
  • Maintain client and program confidentiality.
  • Participate in weekly staff meetings.
  • Represent the organization in a professional manner at all required meetings and events.
  • Be on call as needed.
  • Other duties as assigned.

Requirements and Qualifications

  • High school diploma or experience equivalent preferred.
  • Ability to work independently on assigned responsibilities and manage stressful or crisis situations.
  • Ability to multi-task and adjust priorities as needed.
  • Knowledge of community resources and support organizations preferred.
  • Familiarity with common computer software such as Word, Outlook, and Excel.
  • Obtain 10 Continuing Education Units (CEUs) annually.

Additional Requirements

To perform essential functions of this job, the employee is regularly required with or without reasonable accommodation to sit, stand, bend and reach with manual dexterity sufficient to operate standard office machines such as computers, copiers, telephones, and other office equipment. Valid driver’s license required. It may require lifting to 40 pounds. Requires normal range of hearing and vision. Applicants from historically marginalized communities are strongly encouraged to apply.

Acknowledgment of this Position Description does not constitute a contract of employment. This position can be modified at any time for any reason by YWCA Management.

  • Client Relations Specialist

    1 week ago

    Lafayette, Indiana, United States Caliber Collision Repair Services Full time

    Position OverviewCaliber Collision Repair Services is seeking a dedicated Client Relations Specialist to join our team. This role involves a variety of responsibilities aimed at enhancing customer satisfaction and ensuring a seamless service experience.Key ResponsibilitiesWarmly welcome customers both in-person and via phone.Assess customer needs effectively...

  • Client Support Specialist

    1 week ago

    Lafayette, Louisiana, United States LA Health and Rehab, Inc. Full time

    Job OverviewPOSITION: Client Support SpecialistShift Schedule:7 AM - 3 PM, Monday to Friday9 AM - 1 PM, Monday to FridayReports To: Program DirectorFLSA Status: Non-ExemptDepartment: Direct CareROLE SUMMARY: The Client Support Specialist plays a crucial role in delivering essential services to clients. This position is tasked with executing the designated...

  • Client Support Specialist

    1 week ago

    Lafayette, Louisiana, United States Advantage Resourcing Full time

    Join Our Team as a Client Support SpecialistAre you eager to contribute to a mission-driven organization where your achievements are valued? Become a vital member of Advantage Resourcing and our esteemed partner as a Client Support Specialist. We are dedicated to empowering both businesses and individuals through comprehensive insurance solutions. Our...

  • Client Relations Specialist

    1 week ago

    Lafayette, Louisiana, United States Ford Lincoln of Lafayette Full time

    Join Our Team as a Client Relations SpecialistAre you eager to contribute to a positive work environment while enhancing customer satisfaction? Ford Lincoln of Lafayette is on the lookout for a Client Relations Specialist to become an integral part of our dedicated team.No Outbound Sales CallsNo Pressure to SellAttractive Hourly Compensation with Performance...

  • Client Support Specialist

    1 week ago

    Lafayette, Louisiana, United States American Telephone and Telegraph Company Full time

    Enhance Your ExperienceWe invite you to explore a rewarding career as a Client Support Specialist. This role is essential in ensuring our customers receive exceptional service and support.Position OverviewAs a Client Support Specialist, you will be at the forefront of our operations, utilizing your customer service skills to assist clients with their...

  • Client Relations Specialist

    1 week ago

    Lafayette, Indiana, United States Caliber Collision Centers Full time

    Service Center JOB OVERVIEW Caliber Collision Centers is seeking a dedicated Client Relations Specialist to undertake a variety of essential responsibilities. This role involves welcoming clients both in-person and via phone, assessing their requirements, and providing immediate assistance and direction as needed. Key responsibilities include: 1. Supporting...

  • Client Relations Specialist

    3 days ago

    Lafayette, Louisiana, United States Compass Visual Full time

    Job OverviewWe are in search of a Client Relations Specialist to enhance our operations. This role offers a unique combination of customer engagement and collaborative technical tasks. A positive mindset and eagerness to learn are essential, as we provide comprehensive training.Key Responsibilities:Engage with clients to foster relationships and process...

  • Veterinary Client Support Specialist

    1 week ago

    Lafayette, Colorado, United States BluePearl Full time

    Veterinary Client Support SpecialistDescriptionBluePearl Specialty + Emergency Pet Hospital is seeking a skilled veterinary professional to fill the role of Veterinary Client Support Specialist. This position is designed for individuals who excel in customer service and have a passion for animal care.Key Responsibilities:Greet clients warmly and provide...

  • Client Relations Specialist

    1 week ago

    Lafayette, Indiana, United States Nanshanusa Full time

    Position OverviewThe Client Relations Specialist plays a crucial role in delivering outstanding service to our OEM and distributor partners. This position acts as a vital link between various departments, including Sales Management, Manufacturing, and Technical Services.Key ResponsibilitiesHandle incoming inquiries from current and potential clients;Address...

  • Client Services Supervisor

    3 days ago

    Lafayette, Louisiana, United States New Day Personal Care Services Inc Full time

    Job OverviewClient Care CoordinatorWe are looking for a committed Client Care Coordinator to manage the well-being of our clients and ensure their requirements are addressed effectively. The successful candidate will be tasked with overseeing a group of clients, executing care strategies, and fostering communication with clients and their families.Key...

  • Automotive Service Specialist

    1 week ago

    Lafayette, California, United States Greg's Automotive Certified Services Full time

    About Us At Greg's Automotive Certified Services, we pride ourselves on being a reliable auto repair establishment. Since our inception, we have been dedicated to providing our community with trustworthy automotive solutions. Our team of service specialists is adept at swiftly identifying and resolving vehicle issues, ensuring you save both time and money....

  • Client Relations Specialist and Warehouse Support

    1 week ago

    Lafayette, Indiana, United States Habegger Full time

    Position: Client Relations Specialist and Warehouse SupportCompany: The Habegger CorporationThe Habegger Corporation is actively looking for a dedicated Client Relations Specialist and Warehouse Support. This role is ideal for individuals who are organized, responsible, and possess a strong customer service orientation. As a key representative of Habegger,...

  • Client Relationship Specialist

    1 week ago

    Lafayette, Louisiana, United States Manuel Builders LLC Full time

    Job OverviewPosition Title: Client Relationship SpecialistDepartment: SalesBusiness Unit: Development DivisionOverview: The primary objective of this role is to assist clients and real estate professionals throughout our Development sales procedures, encompassing both speculative and pre-sold properties. The position is essential for cultivating and...

  • Client Relations Specialist

    1 week ago

    Lafayette, Louisiana, United States Acadian Total Security Full time

    Position Overview:Acadian Total Security, a division of Acadian Companies, is currently looking for a Client Relations Specialist.KEY RESPONSIBILITIES:- Address customer inquiries and issues promptly.- Resolve or escalate customer complaints effectively.- Maintain and update customer records accurately.- Conduct minor troubleshooting for equipment-related...

  • Client Relationship Manager

    2 months ago

    Lafayette, United States MRINetwork Jobs Full time

    Job DescriptionJob DescriptionClient Relationship Manager - Accounting - Lafayette, INOur client, a growing CPA firm located in Lafayette, IN, is actively seeking a Client Relationship Manager. The Client Relationship Manager (CRM) plays a pivotal role in ensuring seamless communication between clients and internal teams. The CRM focuses on enhancing client...

  • Client Service Associate

    1 week ago

    Lafayette, Louisiana, United States Domino's Pizza LLC Full time

    Position Overview:As a Customer Support Specialist at Domino's Pizza LLC, you will be the primary point of contact for our valued customers.Your interactions with each customer are crucial in helping us deliver exceptional service and create positive experiences. In this role, you will be responsible for:Engaging with Customers: Providing assistance and...

  • Client Service Specialist

    3 days ago

    Lafayette, Louisiana, United States Domino's Franchise Full time

    Job OverviewCompany Background:RPM Pizza, a prominent franchise of Domino's, has been a leader in the pizza industry for over four decades. With a family-owned ethos, we operate more than 175 locations across several states, including Indiana, Michigan, Mississippi, Alabama, and Louisiana. Our commitment to safety and community engagement sets us apart, and...

  • Client Relationship Specialist

    1 week ago

    Lafayette, California, United States Patelco Credit Union Full time

    Become a valued member of Patelco Credit UnionAre you dedicated to delivering outstanding service and helping our members reach their financial aspirations? As a Financial Services Consultant, you will be instrumental in enhancing member interaction and providing a variety of financial solutions tailored to their needs.Key Responsibilities:Providing...

  • Service Desk Specialist

    1 week ago

    Lafayette, United States Advantage Resourcing Full time

    At Advantage Resourcing and our partner company we have an outstanding opportunity where the roads meet the skies. Join our partnership with a leading provider of helicopter services, specializing in emergency medical transport, offshore oil and gas operations, and search and rescue missions. With a commitment to safety, excellence, and reliability, we...

  • Evening Automotive Service Specialist

    1 week ago

    Lafayette, California, United States Greg's Automotive Certified Services Full time

    Join Our Team as an Evening Automotive Service SpecialistIf you are seeking a reliable automotive service provider, look no further than Greg's Automotive Certified Services.Our experienced technicians are adept at swiftly identifying and resolving issues, ensuring that you save both time and money.Key Responsibilities:Utilize diagnostic tools to assess...