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Service Desk Specialist

2 months ago

Lafayette, United States Advantage Resourcing Full time

At Advantage Resourcing and our partner company we have an outstanding opportunity where the roads meet the skies. Join our partnership with a leading provider of helicopter services, specializing in emergency medical transport, offshore oil and gas operations, and search and rescue missions. With a commitment to safety, excellence, and reliability, we strive to deliver unparalleled service to clients worldwide. We are seeking a Service Desk Specialist in Lafayette, LA to become a part of our exciting future.

Pay rate: $20 - 22/hr.
Schedule: 1st shift

Service Desk Specialist essential functions:

  • Serve as the primary point of contact for technical assistance, providing swift support to internal customers and ensuring service restoration across systems and applications.
  • Maintain technical documentation and business processes, enforce and suggest improvements in procedures, and provide KPI reports.
  • Troubleshoot and resolve LAN, PC, hardware, and software issues, installing and configuring new systems, and offering training to users.
  • Provide 24/7 on-call support, document all work in the helpdesk system, and collaborate with System Administrators to test new technologies.
  • Perform additional duties as assigned.
Qualifications:
  • Bachelor's degree or 5+ years of relevant experience.
  • 5+ years in corporate technical support.
  • Expertise in Windows OS, desktop hardware, and common corporate software.
  • Experience with Microsoft Active Directory, Microsoft 365, Microsoft Azure preferred.
  • Strong communication, organizational, multitasking, and teamwork skills.
This is a direct hire position with a full list of benefits that will be provided upon being hired by our client.

Join Advantage Resourcing by clicking "Apply Now" and embark on this phenomenal opportunity where your success remains at the forefront. We value you and are excited to connect soon

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