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Client Services Manager
3 months ago
Jacksonville, Florida / Full-time, Onsite
NLP Logix is seeking a seasoned Client Services Manager to join its growing team and oversee the delivery of cutting-edge AI solutions to our Enterprise clients. This key role is based out of Jacksonville, FL and requires limited travel (less than 10%) for client meetings and events.
NLP Logix is a Data Science product and services company based in Jacksonville, FL that specializes in AI solution development, machine learning, and advanced analytics for a variety of use cases, industries, and customers across the United States.
NLP Logix strives to deliver an exceptional customer experience through cutting edge technology offerings, creative custom problem solving, and rapid delivery of our modeling, analytics, and automation assets to meet our customers needs.
Essential functions and responsibilities
As an Enterprise Client Services Manager, you will work under the general direction of the VP Client Services (Enterprise) and play a pivotal role in building and nurturing long-term partnerships with our clients.
Client Relationship Management
- Build and manage strong relationshipswith executives and decision-makers at our Enterprise-sized clients.
- Act as a trusted advisor,deeply understanding each client's unique business and technical needs and challenges.
- Collaboratively deliver customized AI solutionsthat address their strategic objectives and drive quantifiable results.
- Proactively identify, recommend, and negotiate expansion opportunitiesfor existing clients,fostering revenue growth and service utilization.
Solution Delivery Excellence
- Own the entire client services lifecycle,from proposal development and project initiation to successful implementation and ongoing support.
- Work in partnership with our cross-functional teamsof data scientists,engineers,and AI practitioners to ensure on-time,on-budget delivery of high-quality solutions.
- Collaborate with the NLP Logix Shared Services teams and the client on project scope, timelines, and resourcesto maximize efficiency and client satisfaction.
- Communicate effectively and transparentlywith clients,keeping them informed of progress and proactively addressing any concerns.
Leadership and Strategic Impact
- Work together with NLP Logix Shared Services teams to foster a collaborative and high-performing culture.
- Contribute to the development and execution of strategic initiativesfor the Client Services team and NLP Logix.
- Provide valuable insightson market trends,competitor landscape,and opportunities for business growth.
Qualifications
- A minimum of a bachelors degree is required, preferably in Business Administration, Communication, or another relevant field.
- 2+ years of experiencein managing client relationships and delivering complex technology solutions within the Enterprise IT or Data Science sectors.
- Proven track record of successin building and maintaining strong relationships with executives and key decision-makers.
- Ability to understand complex systems and business processes, and to articulate this information to technical and business stakeholders.
- Deep understanding of the challenges and opportunities facing Enterprise businessesin the digital age.
- Experience leading change with cross-functional teamsin a fast-paced,results-oriented environment.
- Excellent communication, presentation, and interpersonal skills.
- Disciplined, organized, operates with integrity and humility.
- Strong analytical and problem-solving skills.
- Observant of client/team dynamics (strong emotional intelligence)
- Can handle pressure, deadlines, stressful situations (stays calm)
- Ability to manage multiple priorities and deadlines effectively.
- Ability and desire to drive change through high-energy, can-do attitude, comfortable working in a high-performance, entrepreneurial, open-door environment.
- Experience with Agile methodologies a plus.
NLP Logix's Values
At NLP Logix, we believe "Data Science is a Team Sport." We are passionate about collaboration, innovation, and making a real difference through the power of AI. We offer a stimulating and rewarding environment where you can leverage your expertise to lead the way in shaping the future of data science.
NLP Logix is an equal opportunity employer committed to establishing a diverse workforce.
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