Client Service Representative

3 weeks ago

Jacksonville, United States ESS Full time

Do you enjoy talking with people, problem-solving and a fast-paced environment? Then our Client Service Representative role may be the right career choice for you

ESS, a leader in Educational Management Services, is currently seeking Client Service Representatives in our Jacksonville, FL corporate office. The successful candidate will be responsible for providing exceptional service, telephone and email support to our partnering school districts. The rapid growth and expansion of our business is causing a need for a new generation of Client Service Representatives to provide world-class services to our clients.

Key Responsibilities:

  • Acting as a liaison between school district administration and our organization
  • Directing and controlling the fulfillment of substitute teacher and paraprofessional assignments
  • Daily communication with clients to facilitate positive client relations and resolution of client concerns, responding to calls and emails within the designated time-frame
  • Working with our substitute automated management system
  • Updating and manipulating data
  • Building a team environment
  • Compiling reports for designated client contacts
  • Must be proficient in English (speaking, reading writing).

An ideal candidate will have the following:

  • A minimum of 1-year customer service experience preferred
  • Excellent oral and written communication skills
  • Ability to thrive in a fast-paced, rapidly changing environment
  • Demonstrate a high level of accuracy in data entry and excel
  • Positive attitude and ability to work well within a team environment
  • Proficiency in Microsoft Office Word and Excel
  • Excellent oral and written communications skills
  • Strong interpersonal skills and the ability to work in a team environment

Work Schedule

Our Client Service department is open Monday-Thursday 6:00AM-6:00PM and Friday 6:00AM-5:00PM. Full-time Shifts are available for Monday-Friday 6:00AM-2:30PM

About ESS ESS specializes in placing qualified K-12 personnel in daily, long-term, and permanent school district positions, including substitute teachers, aides, and other school support staff. With more than 900 school district partners across the country, ESS supports the education of more than 5.5 million students daily. Since 2000, we have helped improve student achievement by providing innovative solutions to school districts and professional opportunities to passionate educators. Our employees enjoy benefits, comprehensive training, flexible work schedules, and professional development. Visit ESS.com to learn more about joining a team that makes a difference, every day. ESS Diversity Statement ESS continuously works to create an environment where all its employees - regardless of race, ethnicity, religion, gender, sexuality, age, or abilities - can work to the fullest of their potential in a fair and welcoming space. Believing that a diverse company is more innovative and successful, we have embraced diversity to ensure that we are empowered to ensure that "Every Day Counts" for our employees, the students, and the schools we serve nationwide. ESS is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

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