Current jobs related to Client Success Representative - Burbank - Certified Laboratories Inc

  • Client Success Strategist

    4 weeks ago

    Burbank, California, United States Tremendous Full time

    About TremendousTremendous is an innovative platform that facilitates seamless bulk payouts to individuals across more than 200 countries. With over 10,000 organizations, from small businesses to large enterprises, having processed over $1 billion, we help our clients save an average of 15 hours each month.Our Work CultureWe pride ourselves on a fully remote...

  • Customer Success Specialist

    3 weeks ago

    Burbank, California, United States Wonders Child Care Center Full time

    About Us:At Wonders Child Care Center, we are dedicated to creating an environment that supports the growth and development of children while alleviating the operational challenges faced by our clients. Our mission is to provide a seamless connection between child care providers and families through our innovative platform, allowing them to focus on...

  • Account Success Lead

    3 weeks ago

    Burbank, California, United States Tremendous Full time

    About TremendousTremendous is an innovative platform that offers a fast, flexible, and cost-effective solution for sending bulk payouts to individuals across more than 200 countries. With over 10,000 clients, including renowned organizations, we have facilitated the distribution of over $1 billion, allowing businesses to save an average of 15 hours each...

  • Legal Client Services Representative

    4 weeks ago

    Burbank, California, United States Block LLP Full time

    Position OverviewBlock LLP is expanding and is in search of a dedicated full-time Legal Intake Specialist to enhance our team. In this role, you will engage with potential clients, understanding their situations and guiding them through the initial stages of their legal journey. Your responsibilities will include managing the onboarding process for new...

  • Field Sales Representative

    22 hours ago

    Burbank, California, United States LDI Connect Full time

    Unlock Your Potential with LDI ConnectAt LDI Connect, we're on a mission to revolutionize the way businesses connect with innovative technology solutions. As a key member of our team, you'll play a vital role in driving growth and success.About the RoleWe're seeking a dynamic and results-driven Field Sales Representative to join our team. As a Field Sales...

  • Customer Service Representative

    3 weeks ago

    Burbank, California, United States Nari Abramyan - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Nari Abramyan - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesEstablish and maintain strong relationships...

  • Client Service Ambassador

    2 weeks ago

    Burbank, Illinois, United States Banfield Full time

    Job Summary:The Client Service Coordinator (CSC) plays a vital role in driving the flow of clients and pets through our hospital, maximizing the productivity of our veterinary medical team, ensuring excellent communication with associates and clients, and coordinating the care of clients and pets in a welcoming, friendly, and efficient manner. This position...

  • US Sales Representative

    4 months ago

    Burbank, United States Glocalize Full time

    Job DescriptionJob DescriptionSalary: Sales Representative (US Office)GloZ is inviting professionals to join the League.GloZ is a globalization company that helps entertainment companies, content creators, producers, and artists around the world to expand their boundaries beyond languages and cultures. Our vision is to bring the world together by empowering...

  • Client Services Associate

    1 month ago

    Burbank, United States Mind Sculpt Inc Full time $43,000 - $53,000

    Job DescriptionJob DescriptionWe are seeking a full-time Client Services Associate who is career-minded and possesses unmatched people skills. This is an entry-level opening NOT in a call center environment. As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the customer...

  • Client Service Liaison

    23 hours ago

    Burbank, Illinois, United States Banfield Full time

    Client Service Coordinator RoleThe Client Service Coordinator plays a vital role in driving the flow of clients and pets through our hospital, ensuring seamless communication with our veterinary medical team and clients. This position is responsible for maximizing productivity, coordinating care, and providing an exceptional client experience.Key...

  • Sales Representative

    4 months ago

    Burbank, United States Glocalize Full time

    Job DescriptionJob DescriptionSalary: Sales Representative (US Office)GloZ is inviting professionals to join the League.GloZ is a globalization company that helps entertainment companies, content creators, producers, and artists around the world to expand their boundaries beyond languages and cultures. Our vision is to bring the world together by empowering...

  • Travel Nurse RN

    2 weeks ago

    Burbank, California, United States HealthEcareers - Client Full time

    About the JobWe are seeking a highly skilled Travel Nurse RN - Med Surg to join our team at HealthEcareers - Client. As a travel nurse, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and collaborating with a multidisciplinary team.Job SummaryThe successful candidate will have at least 1 year...

  • Entry Level Sales Representative

    3 weeks ago

    Burbank, United States Mind Sculpt Inc Full time

    Job DescriptionJob DescriptionAre you passionate, driven, and excited to delve into the realm of sales? If you answered yes, Mindsculpt Group is looking for YOU to join our team as our new Entry Level Sales Representative! Mindsculpt, a leading sales and marketing firm in Los Angeles, represents top Fortune 500 clients in the telecommunications sector. As...

  • Client Relationship Manager

    4 weeks ago

    Burbank, California, United States Rockerbox Full time

    Are you ready to embrace challenges and witness the impact of your contributions?Do you excel in a vibrant environment where independence is encouraged? Are you enthusiastic about joining a rapidly expanding technology firm with a cooperative culture that values your sense of humor? Are you keen to learn and participate in the evolving e-commerce sector...

  • Client Relations Coordinator

    4 weeks ago

    Burbank, California, United States Block USA Full time

    Block USA is expanding its legal team and is in search of a dedicated full-time Client Relations Coordinator. In this role, you will engage with potential clients, understanding their situations and guiding them through the initial stages of their legal journey. Your responsibilities will include managing client onboarding processes, data entry, and...

  • Sales Representative

    2 weeks ago

    Burbank, California, United States GloZ Inc. Full time

    Job DescriptionAbout GloZ Inc.GloZ Inc. is a leading globalization company that empowers entertainment companies, content creators, producers, and artists to expand their boundaries beyond languages and cultures. Our vision is to bring the world together by glocalizing great stories around the world.Job SummaryWe are seeking a highly motivated and...

  • Client Relations Specialist

    3 weeks ago

    Burbank, California, United States Woodwest Business Management Full time

    Job OverviewWe are seeking a dedicated Client Relations Specialist to support our clientele in the entertainment and sports sectors, particularly in music and new media.This role involves collaborating closely with our team to manage daily financial operations, including accounts payable, accounts receivable, and banking tasks. Candidates should possess...

  • Business Development Representative

    2 weeks ago

    Burbank, California, United States LDI Connect Full time

    About the RoleLDI Connect is a leading provider of business technology solutions, and we're seeking a dynamic and experienced Sales Professional to join our team. As a Business Development Representative, you will be responsible for selling a comprehensive suite of technology solutions to businesses, including Print Technology and Solutions, Cloud Services,...

  • Customer Service Representative

    3 weeks ago

    Burbank, California, United States Farmers Insurance - Paoletta Agency Full time

    Job OverviewFarmers Insurance - Paoletta Agency is seeking a highly motivated and confident individual to join our team as a Customer Sales and Service Representative. As an Insurance Sales Representative, you will play a crucial role in generating appointments and marketing a wide range of insurance products and services.Key ResponsibilitiesMeet new...

  • Sales Representative

    4 weeks ago

    Burbank, United States ACE Industrial Supply Inc Full time $17 - $50

    Job DescriptionJob DescriptionDescription:Ace Industrial Supply is a $40-million-dollar company with 300+ employees that has been steadily growing for the last five years. As a company that has been in business for over 38 years, the 2nd generation of the family business has now taken the lead with a new vision, and we are looking for an awesome Sales...

Client Success Representative

4 months ago

Burbank, United States Certified Laboratories Inc Full time
Job DescriptionJob Description

Certified Group is a leading North American provider of laboratory testing and audit and certification services. The Certified Group of companies includes Food Safety Net Services (FSNS), Certified Laboratories, EAS Consulting Group, Labstat International Inc., Advanced Botanical Consulting & Testing (ABC Testing Inc.), Microconsult Inc. and Micro Quality Labs Inc. The Certified Group provides analytical testing and regulatory guidance services in the food & beverage, dietary supplements & NHP, cosmetics, OTC, personal care, tobacco, cannabis, nicotine, and hemp industries.

We are currently looking for a Client Success Representative to join our growing team

In this key role you will traffic leads, manage and grow a subset of accounts, and serve as the customer success representative on their assigned accounts. You will investigate all incoming leads and assign them to the appropriate salesperson or role for follow-up and execution of quotes. You will support the field sales team in quote generation and pulling in-lab information for the field sales team. They will work with other areas of expertise to ensure timely generation of accurate quotes and relay them to the field salesperson for customer delivery. They will also provide more simplistic quotes for their customers, and if needed, customers supported by our field sales team. This role will be the sole sales interface for their assigned leads and accounts. They will work to uncover and secure opportunities, close sales, and manage the entire customer interaction with the objective of increasing revenue and profitability. In addition, they are the primary interface between their assigned clients and the laboratory for daily phone interactions and routine daily client requests. This role is responsible for all client services work necessary to support their accounts to include administration of client profiles, sample submissions, and related duties. You will route requests to the appropriate expert: Director of Laboratory Technical Services, Technical Supervisor, Lab Manager, as well as other subject matter experts to assist clients, managing follow-up to ensure responses are received by the customer in a timely manner.

ESSENTIAL RESPONSIBILITIES:

  • Works directly with clients, technical teams, and sales to secure opportunities, uncover additional opportunities, and ensure the optimum customer experience while increasing revenue and profitability for their assigned accounts.
  • Provides proactive service to include contacting customers via phone, email, video chat and other means to grow their business and to communicate relevant information and updates about their testing.
  • Monitors testing report due dates, follows up with lab managers on delayed due dates and proactively informs the customer of any delays prior to the initially anticipated due date.
  • Ensures all customer inquiries, by all points of communication, are handled in a timely and efficient manner. Ensures that all client issues are resolved.
  • Keeps a pulse on client interactions and proactively communicates escalating issues to the Laboratory Director.
  • Utilizes Salesforce to enter customer opportunities and correspondence to manage sales process and close opportunities. Obtains client identifiers for use in LIMS contracts. Ensures all complaints are followed up and closed.
  • Routes customer requests and complaints to the appropriate team members and follows-up to ensure a timely close of each case.
  • Carries out client requests per instructions and keeps appropriate record for billing and management review.
  • Collaborates with sales on account graduation opportunities.
  • Assists management in client relations, client communications, client literature dispersal (to include special presentations, letters, mail outs, memos, overnight shipping, and packets), special arrangements or administrative projects, and standard operating procedures.
  • Awareness of processes, procedures, and techniques in accordance with the Certified Group’s Methods Manual, Quality Manual, Chemical Hygiene Plan, Safety Manual, and approved laboratory procedures as they relate to the administrative functions of the laboratory.
  • Performs other duties as needed.

MINIMUM QUALIFICATIONS:

  • One or more years of experience in customer relations or sales to include customer service, account management, inside sales, MS Office software usage, and Salesforce usage preferred.
  • Bachelor’s degree in business or science. Studies in marketing, communications, microbiology, chemistry, food, pharmacology, or cosmetic sciences are a plus.
  • Applied business experience with food, cosmetic, nutraceuticals, or CPG related companies desired.
  • Laboratory and scientific experience are a plus.
  • Equivalent combination of education and experience acceptable.
  • Read and comprehend instructions, correspondence, and memos and convert them into action.
  • Effective verbal and written communication skills strong problem-solving and decision-making skills.
  • Commitment to detailed, accurate, and timely results.
  • Ability to multi-task, plan, and organize.
  • Collaboration skills and solution-oriented thinking are essential.
  • Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Compute rate, ratio, and percent and the ability to draw and interpret bar graphs.
  • Microsoft Suite and Basic Excel skills are essential.
  • Basic knowledge of financial software (ERP) and Salesforce (CRM).
  • Some schedule flexibility will be required as work load my vary from week to week.
  • Some overnight travel may be required for customer visits and tradeshow participation.
  • Ability to work constructively with others in a traditional office environment.
  • Ability to analyze and interpret financial data.
  • Comfort with prolonged sitting and viewing of computer screens.
  • Work effectively under stress with interruptions and deadlines.
  • Ability to think logically and plan strategies to achieve desired outcomes.

BENEFITS:

  • Progressive 401k Retirement Savings Plan
  • Employer Paid Short- Term and Long-Term Disability, and Life Insurance
  • Group Medical
  • Tuition Reimbursement
  • Flexible Spending Accounts
  • Dental
  • Paid Holidays and Time Off
  • Many positions which qualify for the company bonus program

Certified Group values diversity in its workforce. The company is firmly committed to a policy of Equal Opportunity and will administer its policies in a manner that treats each employee and applicant for employment on the basis of merit. Certified Group will take affirmative action to seek out qualified applicants without regard to race, color, religion, sex, national origin, age, handicap, or veteran status.