Executive Housekeeper

1 month ago

Marco Island, United States Hilton Marco Island Resort and Spa Full time
Job DescriptionJob Description

Hilton Marco Island Resort and Spa is seeking a dynamic Executive Housekeeper to lead the best housekeeping team on Marco Island

POSITION PURPOSE:

Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

ESSENTIAL FUNCTIONS:

Plan, organize, and monitor departmental activities to ensure compliance with pre- determined quality assurance standards. Conduct daily inspections of the following areas: Guest rooms, public spaces (i.e. lobby, restrooms, and recreation center), laundry facility, and the offices). Evaluate the condition of the furniture, fixtures, décor, etc. Make recommendations and assist in the coordination of the projects. Plan and oversee completion of annual deep cleaning of rooms and public areas.

Hire, train, counsel, and conduct performance reviews for the housekeeping department. Distribute and delegate daily assignments to the housekeeping team members. Monitor house count and make staffing adjustments accordingly. Process required paperwork to ensure timeliness and accuracy of the payroll for the department. Create weekly work schedules in accordance to Olshan Properties HPOR labor standards.

Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget. Establish and maintain adequate supplies for efficient operation of department.

Ensure all OSHA regulations regarding safety, chemicals, and cleaning supplies are being enforced by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance to the hotel’s safety program. Ensure all team members have adequate and on-going bio-hazard/blood borne pathogens training.

Plan and conduct monthly staff meetings. Attend various other related meetings to obtain and disseminate pertinent information

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

OTHER:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel

All employees are required to comply fully with the rules and standards set forth by Hilton Marco Island Beach Resort, Olshan Properties and Hilton Hotels Corporation.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Possess experience and advanced knowledge of housekeeping operations, including sales and laundry operations, security and safety programs, personnel and labor relations, budget forecasting and management, OSHA regulations associated with chemical usage, bio-hazards, and working environment, quality assurance programs, hotel law, resort maintenance and rehabilitation, and the development of long-range planning.

Possess basic knowledge of computer systems associated with storing, developing, and analyzing information. This includes all systems utilized by Hilton in conducting day-to-day business.

Possess leadership skills to motivate and develop staff and to ensure accomplishment of goals.

Ability to set priorities, plan, organize, and to delegate assignments to accomplish tasks, often within strict time limitations.

Ability to apply technical knowledge of federal and state regulations to practical situations with the hospitality industry.

Ability to read, write, hear, speak and understand the English language to communicate with management and staff--being persuasive, clear and to the point. Written communication skills to be concise, well organized, complete, clear and understandable in order to formulate complex reports and communicate with the public, staff, and management.

Possess considerable knowledge of mathematical skills (addition, subtraction, multiplication, and division) to create and maintain budgets, cost analysis reports, calculate trends in guest and team member opinion reports, etc.

Ability to move throughout premise and visually inspect conditions requiring bending, stooping and reaching arms overhead.

Ability to remain calm in emergency situations and to effectively work with the internal and external guests, some of whom require patience, tact and diplomacy to defuse anger, and provide positive and proactive solutions.

Ability to travel to various sites on the hotel property, while maintaining contact with the hotel, to perform essential job duties.

Possess knowledge of OSHA laws pertaining to chemicals and hazardous substances, workplace safety, and the ability to train subordinates to ensure a safe working environment.

Ability to remain stationary (sitting or standing) and concentrate on tasks for long periods of time often in a high volume high-pressure area.

Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc.

Ability to grasp and lift up to 50 lbs., waist high.

Ability to work under conditions that may be hot, wet, and noisy.

Ability to negotiate stairs and ladders.

QUALIFICATION STANDARDS

Education:

High school diploma required. College degree preferred.

Experience:

Minimum 3 years resort experience in a management role required.

Licenses or certificates:

No special licenses required. Advanced training in sanitation and safety are desired. CPR / First Aid certified desired.

Other:

Additional language ability preferred

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