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Resort Housekeeping Leadership Position

2 months ago

Hilton Head Island South Carolina, United States MasterCorp Inc. Full time

About the Role:

MasterCorp Inc. is seeking a highly skilled and experienced Housekeeping Operations Manager to join our team. As a key member of our resort housekeeping leadership team, you will be responsible for driving strong performance and ensuring that our high standards of cleanliness and customer satisfaction are met.

Key Responsibilities:

  • Direct the work of housekeeping staff, including housekeepers, housemen, and supervisors, to ensure that all units are turned on time and meet quality standards.
  • Assist in training new housekeepers on our 7 Steps Processes and coach existing staff to reach productivity standards.
  • Conduct weekly report cards for housekeeping staff and provide feedback to the Executive Housekeeper and Assistant Executive Housekeeper.
  • Inspect clean rooms to ensure that quality standards are met and retrieve housekeepers to address any areas that need to be re-cleaned.
  • Participate in on-boarding or training new hires and provide feedback to the Executive Housekeeper and Assistant Executive Housekeeper regarding under-performing team members.
  • Conduct inventory counts, determine inventory needs, and submit purchase requests.
  • Unload inventory and maintain clean and organized storage areas.
  • Report unit maintenance issues and maintain vehicle maintenance logs.

Requirements:

  • Minimum two years of progressive responsibility as Supervisor/Lead Supervisor within MasterCorp or equivalent housekeeping leadership experience.
  • A proven track record of driving strong performance.
  • Customer service savvy.
  • 3+ years of successful housekeeping management experience in a hotel and/or resort environment OR equivalent degree in Hospitality Management or related field.
  • Proven team building skills.
  • Proficiency in planning, organizing, scheduling, maintaining budget standards, conducting inventories, and placing purchase orders.
  • Resourceful in recruiting & training of staff.
  • Applied verbal & written communications.
  • Bi-lingual English / Spanish a plus.
  • This role requires a valid Driver's License to be eligible for hire.

Benefits:

  • Attractive compensation.
  • 100% vested 401(k) programs with company match.
  • Medical/Dental coverage and prescription drug program.
  • Wellness benefits.
  • Life and disability coverage.
  • Health and dependent-care spending accounts.
  • Performance-based quarterly and annual bonuses.
  • Training at MasterCorp University and online courses.
  • Paid time off.
  • Cell Phone Allowance.