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Client Relations Specialist

4 months ago

Newport Beach, United States Soto Law Group, APC Full time
Job DescriptionJob Description

We’re looking for an enthusiastic, highly motivated client service representative to provide an excellent experience to clients. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you have experience working in a law office, are working on your legal assistant certificate or even enrolled in a paralegal program - this is a great opportunity to learn and grow You will enjoy interacting with people and if you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you Resume and cover letter are an absolute must Please include why you think you are a good fit for the Soto Law Group.

Compensation:

$23 - $25 hourly

Responsibilities:
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Maintain customer accounts and update with new account information as needed

  • Support paralegals and attorneys with administrative tasks
Qualifications:
  • Display strong communication skills, active listening skills, and personal skills
  • Strong knowledge of customer interface and interaction
About Company

We are a collaborative team of professionals. We work hard and we play together too It's a friendly office where we trust each other and value a work-life balance. We support personal and career development and also have quarterly team-building events.


Your experience and or desire to work in the area of Estate Planning, Special Need Planning, Trust Administration, and Probate will add value to our team. We leverage technology and are looking for someone who is comfortable with Microsoft Office, and various legal programs. You will have a strong work ethic, be highly organized, and have exceptional client relationship skills.