Client Relations Specialist

2 weeks ago


Boynton Beach, Florida, United States G. L. Homes Full time

Client Relations Specialist

+ Job Tracking ID:

+ Job Location: Boynton Beach, FL

+ Job Level: Entry Level (less than 2 years)

+ Level of Education: High School/GED

+ Job Type: Full-Time/Regular

+ Years of Experience: 2 - 5 Years

+ Starting Date: ASAP

Position Overview:

As a Client Relations Specialist, you will play a crucial role in ensuring exceptional customer satisfaction through direct interactions with homeowners. Your responsibilities will include assisting clients during their warranty period, addressing inquiries, and ensuring timely completion of work orders. A collaborative spirit is essential as you will work closely with both colleagues and subcontractors.

Key Responsibilities:

  • Welcome and assist homeowners visiting the service department, addressing questions and processing new service requests.
  • Coordinate service request evaluations with superintendents for homeowners reporting new issues.
  • Engage with homeowners to review all outstanding issues upon request.
  • Manage emergency dispatches as necessary.
  • Notify management of situations requiring immediate attention.
  • Follow up with subcontractors to ensure compliance with company standards regarding work ticket completion.
  • Perform administrative tasks such as managing phone calls, filing, scanning, faxing, and data entry.
  • Ensure timely payment of subcontractors through follow-up on Additional Work Authorizations (AWAs).
  • Complete other related tasks and projects as assigned by management.

Qualifications:

Education & Experience:

A high school diploma is required, along with a minimum of 7 years of prior customer service experience. Experience in residential construction or a related field is preferred but not mandatory.

Skills & Competencies:

  • Interpersonal Skills: A passion for customer interaction and a professional demeanor are essential.
  • Customer Service: Demonstrated excellence in customer service, maintaining a friendly and approachable attitude.
  • Conflict Resolution: Ability to handle challenging customer situations effectively.
  • Administrative Proficiency: Strong organizational and administrative skills are required.
  • Technical Skills: Proficiency in computer applications, particularly Excel at an intermediate level.
  • Team Collaboration: Ability to foster positive working relationships across all levels of the organization.
  • Multi-tasking: Demonstrated ability to manage multiple tasks efficiently and meet deadlines.
  • Organizational Skills: Strong time management and follow-up abilities are essential.

Physical Requirements:

The physical demands of this role may include frequent sitting, talking, and hearing, as well as the ability to handle objects and tools. Occasional lifting of up to 20 pounds may be required, along with specific vision capabilities such as close vision and the ability to adjust focus.



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