Client Relations Specialist

2 weeks ago

Newport Beach, California, United States Jobot Full time

Join a thriving packaging distribution company as a Client Relations Specialist.
This Jobot Job is hosted by: Ryan Purdy
Are you a fit? Easy Apply now by clicking the "Apply Now" button
and sending us your resume.

Salary:
$60,000 - $75,000 per year

About Us:
We are a well-established packaging distribution company with over 15 years of consistent growth and success in the industry.

Why Work With Us?
We offer a comprehensive benefits package including Medical, Dental, and Vision Insurance, Vacation and Sick Time, a Floating Holiday or your birthday off, Holidays, a 401k plan with a 3% employer contribution, Group term life insurance, Voluntary life insurance, Voluntary Short-Term Disability plan, office game areas, free snacks and drinks, gym memberships, and a convenient location close to major highways, restaurants, and shops.

Position Overview:

Role Summary:


We are seeking a dedicated and dynamic Client Relations Specialist who is passionate about delivering exceptional customer service within the sales sector. This position is ideal for a professional who excels in problem-solving and possesses a customer-focused mindset.

Your role will involve providing outstanding customer support while utilizing your expertise in packaging.

If you thrive in a fast-paced environment and have a knack for addressing customer needs, we would love to hear from you.


Key Responsibilities:
As a Client Relations Specialist, your main responsibilities will include:

  • Providing outstanding customer service by promptly addressing inquiries and ensuring customer satisfaction.
  • Utilizing your packaging knowledge to assist customers in making informed choices and resolving their concerns.
  • Collaborating with the sales team to identify and capitalize on sales opportunities, driving revenue growth, and meeting company objectives.
  • Maintaining an in-depth understanding of our products, services, pricing, and promotions to deliver accurate information to customers.
  • Efficiently processing orders, forms, applications, and requests.
  • Documenting customer interactions, transactions, comments, and complaints, while coordinating with internal departments.
  • Following up on customer interactions to ensure issue resolution and providing feedback on the customer service process.

Qualifications:
To be considered for this position, candidates should possess the following qualifications:

  • A minimum of 2 years of experience in a customer service role, preferably in the sales sector.
  • Demonstrated experience or knowledge in packaging is essential.
  • Excellent communication and interpersonal skills with a strong customer-centric approach.
  • Ability to thrive in a fast-paced environment, manage multiple tasks, and meet deadlines.
  • Strong problem-solving abilities, with the capacity to make informed decisions quickly.
  • Proficiency in using computers and relevant software applications.
  • A high school diploma or equivalent; a bachelor's degree in a relevant field is a plus.
  • Sales acumen with the ability to identify and pursue sales opportunities.
This is an excellent opportunity for an experienced professional to make a significant impact in a leading company. If you meet the qualifications and are ready for a new challenge, we encourage you to apply.

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