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Resident Services Director
2 months ago
- Ensures delivery of services to residents according to professionally recognized practices.
- Monitors care for compliance with federal, state, and local regulations and company care performance standards.
- Monitors staff in administration of medication, to include frequent audits.
- Assists the Medication Technicians in medication management, including administration of medications to residents, ordering medication from pharmacy, and maintaining records as dictated in policies and procedures manual.
- Ensures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards.
- Observes residents health status. Takes actions to address concerns within scope of practice and reports all significant changes, reactions to medications and treatment or significant incidents to nurse and/or attending physician immediately.
- Performs ongoing assessments of resident physical and psycho-social needs and coordinates with nurse to assure quality proactive care.
- Communicates to families regarding resident's personal needs and achievements.
- Assists in organizing and developing service plan reviews as required, with appropriate resident care team members and resident families.
- Explains procedures and treatments to residents to gain cooperation and understanding.
- Observes residents, records significant reactions, and notifies director, physician, and pharmacist of resident's condition and reaction to drugs, treatments, and significant incidents.
- Responds promptly to all emergency calls from residents.
- Performs daily and monthly safety and infection control checks of the home and grounds, assisting the resident director for resident health and safety purposes.
- Ensures that in-house ancillary medical services such as podiatrist, doctor visits, psych visits, labs, x-ray, ambulance, etc. are scheduled and followed through.
- Participates in the maintenance of resident records including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately.
- Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by residence director.
- Shares on-call duties as required.
- Participates in community functions including family socials and open houses.
- Communicates with community professionals.
- Ensure appropriate handling of on-the-job injuries as reported by employees.
- Attends required community meetings and completes required reports.
- Encourages teamwork and promotes company philosophy.
- Is prompt and able to perform the required duties of the position on a regular, predictable basis.
- Becomes familiar and understands the steps for fire evacuation.
- All employees are responsible for maintaining a safe and secure environment for all community residents.
- Able to read, write, speak and understand the English language.
- Able to communicate effectively with all levels of management, employees, residents, family members, and outside contacts.
- Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.
- Able to manage revenue and expense budget.
- Basic CPR/first aid training.
- Knowledge of current Federal and State laws pertaining to memory care communities.
- Able to make independent decisions.
- Must possess a passion to work with senior citizens
- Experience providing care to Assisted Living and Memory Care residents.
- Strong leadership skills and one or more years’ experience in supervising and management.
- Experience using Microsoft Office and Outlook software. Basic typing skills required
