Customer Success Specialist

4 weeks ago

Canby, United States Franklin Electric Full time
Job DescriptionJob DescriptionDescriptionOur vision for Customer Success is simple: “We will become an indispensable partner to our best customers — and make them loyal, raving fans of Franklin Electric — through our in-depth customer knowledge, product expertise and end-to-end support.  Our efforts will drive revenue growth, customer retention and market expansion.  This role provides end-to-end account and relationship support to our best customers (over-serving the 80s/As), driving best practices and innovation to create more value for the business”. The goal is to increase customer satisfaction, retention and adoption of key product and service features within a particular market segment. 
Key ResponsibilitiesESSENTIAL DUTIES AND RESPONSIBILITIES
  • Provide end-to-end, single point of contact support for our best customers – the As – from order entry and inquiry to AR support and issue resolution.
  • Proactively anticipate customer needs and identify any potential opportunities or issues.  Create recommendations and facilitate actions accordingly.  (Requires a strong knowledge of the account, products, and daily interaction on a high level).
  • Support the marketing strategy to create new relationships, new customers, new markets.
  • Serve as the customers’ voice, including marketing, product, professional services and sales.
  • Establish and deepen relationships with customers by understanding their business objectives and providing exemplary support. 
  • Communicate frequently with customers on updates, information, concerns and suggestions.
  • Mine various communication feedback and benchmark data, launch and/or support innovative efforts to drive new efforts and change to meet the customers’ perceived expectations and needs.
  • Identify potential upsell, new product, substitution or replacement opportunities, slow moving products as well as obsolete/excess inventory in an effort to create a value strategy specific to the opportunity.
  • Manage deliverables specific to meeting the team’s strategic objectives.
  • Use customer benchmark data to highlight customers’ strategic success and provide ongoing recommendations for further optimization.
  • Communicate and coordinate with internal departments (Product Managers/Sales Team/Marketing).
  • Organize workflow to meet customer timeframes (coordinate with main buyer / purchaser – setting up and defining process per customer’s requirements).
  • Complete forms, applications and/or customer requests.
  • Business travel required as needed.  Participate in customer visits, trade shows and/or events.
  • Performs other duties as required or assigned.
 SUPERVISORY RESPONSIBILITIES
  • None
CORE COMPETENCIES
  • Problem solving
  • Follow up
  • Initiative and results focused
  • Managing projects efficiently
  • Planning and organizing 
  • Self-motivated


Skills Knowledge and ExpertiseSkills and Abilities
  • Dependable, self-motivated, and displays initiative
  • Results and goal oriented
  • Customer growth oriented
  • Effective communication skills – written & verbal, internal & external customers
  • Strong problem analysis and problem-solving skills, innovative
  • Professional in all manners
  • High-level attention to detail, high level accuracy and reliable results

Education and Experience
  • Bachelor’s degree (strongly preferred)
  • Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required)
 Computer Skills
  • Basic: Alphanumeric data entry; word processing/typing
  • Advanced: Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint
  • Desirable: Experience working in JDE and Microsoft Dynamics
 PHYSICAL ACTIVITIES
  • While performing the functions of this job, the employee is:
    • Regularly required to sit, talk, or hear
    • Frequently required to use hands to finger, handle, or feel and to reach with hands and arms
    • Occasionally required to stand, walk, climb, or balance
  • Specific vision abilities required by this job include close vision
  • The employee must frequently lift and/or move up to 10 pounds
 The company will make reasonable accommodations to enable individuals with disabilities to perform the essential functions and expectations. ENVIRONMENTAL CONDITIONS
  • This position is not subjected to harmful environmental conditions
  • The noise level in the work environment is usually moderate

Don’t feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities. 
Why Work at Franklin Electric?Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.

  • Customer Success Specialist

    4 weeks ago

    Canby, United States Franklin Electric Full time

    Customer Success SpecialistDepartment: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Jennifer Newsome Description Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers - and make them loyal, raving fans of Franklin Electric - through our in-depth customer...

  • Customer Success Specialist

    1 month ago

    Canby, United States Franklin Electric Full time

    Customer Success Specialist - Aftermarket PartsDepartment: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Jennifer Newsome Description Our vision for Customer Success is simple: "We will become an indispensable partner to our best customers - and make them loyal, raving fans of Franklin Electric - through our...

  • Client Success Advocate

    3 weeks ago

    Canby, Oregon, United States Franklin Electric Full time

    Customer Success Specialist - Aftermarket PartsDepartment: Sales / Marketing Employment Type: Full Time Location: Remote Reporting To: Jennifer Newsome OverviewAt Franklin Electric, our vision for Customer Success is clear: "We aim to be an essential partner to our top clients, transforming them into loyal advocates through comprehensive customer insights,...

  • Customer Engagement Specialist

    3 weeks ago

    Canby, Oregon, United States Franklin Electric Full time

    Customer Success Specialist - Aftermarket PartsDepartment: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Jennifer Newsome OverviewAt Franklin Electric, our vision for Customer Success is straightforward: "We aim to be an essential partner to our most valued customers, transforming them into loyal advocates through...

  • Account Success Manager

    3 weeks ago

    Canby, Oregon, United States Franklin Electric Full time

    Customer Success Specialist - Aftermarket PartsDepartment: Sales / Marketing Employment Type: Full Time Location: US - Oregon - Canby Reporting To: Jennifer Newsome OverviewAt Franklin Electric, our vision for Customer Success is straightforward: "We aim to be an essential partner to our top clients, transforming them into loyal advocates through our...

  • Material Procurement Specialist

    3 months ago

    Canby, United States Wilson Construction Co. Full time

    Job DescriptionJob DescriptionSalary: Title: Material Procurement SpecialistLocation: Canby, OR Wilson Construction Company (Wilson) has an immediate opening for an experienced Material Procurement Specialist to work in our Canby corporate office. The Material Procurement Specialist supports the Materials Procurement Group within the Operations Department....

  • Customer Service Representative

    2 months ago

    Canby, United States OBC Northwest Full time

    Customer Service Agent Company Description: OBC Northwest, Inc. is a manufacturer and distributer of greenhouse, nursery, horticultural, and agricultural supplies. Our philosophy is to provide superior service and products to all our customers. Our sales and distribution area covers the West Coast, Idaho, Utah, Montana, Hawaii, Canada, and Alaska. OBC...

  • Registered Nurse

    2 weeks ago

    Canby, Minnesota, United States Staff Today Full time

    Job DescriptionStaff Today is seeking a skilled and dedicated Registered Nurse to join our team as a Long Term Care Specialist. This is a 12-week contract position, working 40 hours per week, with an 8-hour shift.Job SummaryWe are looking for a compassionate and experienced Registered Nurse to provide high-quality patient care in a long-term care setting. As...

  • Siding Specialist

    4 months ago

    Canby, United States Boss Exteriors Inc. Full time

    Job DescriptionJob DescriptionJob Summary:  Boss Exteriors is seeking an experienced Siding Specialist to join our team in Canby, Oregon. As a Siding Specialist, you will be responsible for providing expert installation, repair, and maintenance services for residential and commercial siding projects. This is a full-time, hourly position in which you will...

  • Retail Delivery Specialist

    2 weeks ago

    Canby, Oregon, United States Wilco Farm Stores Full time

    Job Summary:The Wilco Farm Stores Delivery Specialist executes daily deliveries and additional tasks to support the sales team who serves customers with high-volume feed and supplement needs. They will organize, schedule, load, and deliver warehouse and yard area merchandise to the customer's farm, ranch, or place of business. The delivery specialist will...

  • Warehouse Machining Specialist

    3 weeks ago

    Canby, Oregon, United States Aerotek Full time

    **Position Title: Warehouse Machining Specialist****Position Overview**We are currently seeking candidates for the role of Warehouse Machining Specialist. This full-time position operates during standard business hours, Monday through Friday. As an integral part of our production team, you will engage in a variety of tasks within both the warehouse and...

  • Project Manager

    3 weeks ago

    Canby, United States Boss Exteriors Inc. Full time

    Job DescriptionJob DescriptionBoss Exteriors is seeking a skilled and motivated Project Manager (Exterior Specialist) to join our team in Canby, Oregon. This is a full-time, individual contributor role with a competitive base salary plus commission. The successful candidate will be responsible for overseeing all aspects of exterior projects, ensuring timely...

  • Learning Support Specialist

    7 days ago

    Canby, Oregon, United States Canby School District Full time

    About the RoleWe are seeking a highly motivated and dedicated Learning Support Specialist to join our team at Canby School District. As an Instructional Assistant, you will play a vital role in supporting the educational needs of our students.Key ResponsibilitiesProvide academic support to students in a classroom setting, under the guidance of certified...

  • Administrative Specialist

    2 weeks ago

    Canby, United States Wilson Construction Full time

    Title: Administrative Specialist - Drug Testing and Driver Qualification Files Location: Canby, OR Hours: Monday - Friday; 7am - 4pm Wilson Construction Company has an opening at our Headquarters in Canby, Oregon for an Administrative Specialist to provide support to multiple departments to ensure all DOT Driver Qualification Records comply with state and...

  • Rework Specialist

    4 days ago

    Canby, Oregon, United States Express Employment Full time

    {"title": "Rework Specialist", "description": "Job SummaryWe are seeking a skilled Rework Specialist to join our manufacturing operations team. As a key member of our team, you will be responsible for assembling electronic PCB assemblies, building electronic/electrical assemblies, and training others in these processes.Key ResponsibilitiesInspect assemblies...

  • Concrete Delivery Specialist

    2 weeks ago

    Canby, Oregon, United States Heidelberg Materials US, Inc. Full time

    Job SummaryWe are seeking a skilled Concrete Delivery Specialist to join our team at Heidelberg Materials US, Inc. As a Concrete Delivery Specialist, you will be responsible for safely and efficiently operating a large concrete truck in various settings, delivering high-quality concrete to customers, and providing exceptional customer service.Key...

  • Administrative Specialist

    2 weeks ago

    Canby, United States Wilson Construction Co. Full time

    Job DescriptionJob DescriptionSalary: Title: Administrative Specialist - Drug Testing and Driver Qualification FilesLocation: Canby, ORHours: Monday – Friday; 7am – 4pm Wilson Construction Company has an opening at our Headquarters in Canby, Oregon for an Administrative Specialist to provide support to multiple departments to ensure all DOT Driver...

  • Branch Operations Coordinator

    1 week ago

    Canby, Minnesota, United States WELLS FARGO BANK Full time

    About Wells Fargo BankWe are a leading financial services company that values diversity, equity, and inclusion in the workplace. Our mission is to provide exceptional customer experiences while minimizing risks and adhering to regulatory compliance.Job SummaryWe are seeking a highly skilled Branch Operations Coordinator to join our National Branch Network...

  • Travel Nurse RN Specialist

    2 weeks ago

    Canby, Minnesota, United States Anders Group Full time

    Job DetailsWe are seeking a skilled nursing healthcare professional to join our team as a travel nurse RN specialist. This is a 13-week assignment with a 36-hour workweek, offering a competitive compensation package and a tax-free stipend.About the AssignmentThis travel nursing job is a great opportunity to work with a reputable healthcare facility and gain...

  • Technical Sales Specialist

    2 weeks ago

    Canby, Minnesota, United States Owens Pump & Equipment Full time

    Job OverviewWe are looking for a Technical Sales Specialist to enhance our sales operations. This role is not focused on retail; candidates must possess strong technical communication skills, enabling them to articulate complex concepts and gather essential information. The ideal candidate will provide tailored solutions to our clients, contributing to the...